TinyTapAdminTinyTap (Admin, TinyTap)

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  1. 12 votes
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      3 comments  ·  General  ·  Admin →

      Hi there, glad TinyTap is a useful tool for your art therapy! You can always save a game privately and email the link (instead of sharing it publicly on the TinyTap market or via Facebook).

      We also recommend creating blank cover pages for the games so that even if it shows up on your device’s homepage, unless you play the game you won’t know anything about its content (and thus you protect your clients’ privacy).

      Hope this helps!

      TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

      Have you tried the new Course/Playlists option for curating activities per student or topic?

      http://blog.tinytap.it/2016/10/tinytap-courses/

      TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

      1. Yes, you can absolutely add pages to and edit an existing game. Tap on the pencil to edit your game, add a new page, and then give a long tap and drag the page to the order you want.
      2. Once you save your game (which you can do privately by turning off the "Public" switch), you have the option to send the link to your game via email. The link is only visible to those to whom you send it.

      Does that help?

    • 6 votes
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        2 comments  ·  General  ·  Admin →

        Hi Nadia,

        Thanks for reaching out. Our team is currently working on resolving this issue. Please reach out to tinytap@tinytap.it if you would like to use the beta version of the upcoming release.

        Thank you for your patience!
        The TinyTap Team

        TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

        Hi Nadia,

        We are working on resolving this. Our team is reaching out with a solution.

        Thanks!

      • 4 votes
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          2 comments  ·  General  ·  Admin →

          Hi There,

          Thanks for reaching out. This certainly sounds frustrating. Which device are you using, and which version of TinyTap is on your device? This will help our team better understand the issue.

          Looking forward to resolving this quickly.

          Thanks,
          The TinyTap Team

          TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

          Thank you for confirming. We will escalate this to our product team, and hope to have it updated shortly.

        • 5 votes
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            2 comments  ·  General  ·  Admin →

            Hi,

            Thanks for reaching out.

            We will be happy to investigate this bug.
            Can you please send us more details to: support@tinytap.it?

            Please mention the device you’re using and if there are specific actions you took before the app crashed.

            Thanks,
            TinyTap Team

            TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

            Hi Kaghan,

            We are sorry to hear you are experiencing issues. To help our team better understand the issue, can you please send an email to suppor@tinytap.it with the following information:

            - What device are you using and which operating system is on your device?
            - Which version of TinyTap are you using?
            - What actions cause the app to crash? Does it crash when you are playing a game, or creating an activity?

            We look forward to resolving this quickly.

            Thanks,
            The TinyTap Team

          • 3 votes
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              4 comments  ·  General  ·  Admin →

              Hi there,

              Sorry to hear that you’re experiencing technical difficulties. The app doesn’t open at all? Or it opens and it immediately shuts down?

              Can you provide us with the following details:
              – What OS is running on your tablet?
              – What TinyTap version is installed?

              Have you tried restarting the app?
              Have you tried restarting the device?

              Looking forward to getting to the bottom of this issue ASAP,
              The TinyTap Team

              TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

              Hi There,

              Thanks for reaching out. We are sorry you are sorry for the inconvenience. Can you please share the iOS installed on your device? Looking forward to resolving this ASAP.

              Thanks,
              The TinyTap Team

              TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

              Thanks for reaching out. There is a bug we are trying to fix. In the meantime, please try turning off wifi on your device before opening up the TinyTap app. Only after the app has properly opened, reconnect to the internet. Let us know if this helps.

            • 1 vote
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                3 comments  ·  General  ·  Admin →
                TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                Hi There,

                In order for our team to better understand the issue, the following information will help:

                - Which operating system are you using?
                - Which device are you using?
                -Which TinyTap app was downloaded on your device?

                Please let us know at support@tinytap.it

                Thanks!
                The TinyTap Team

              • 3 votes
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                  2 comments  ·  General  ·  Admin →

                  Hi Kathy,

                  Sorry to hear that you’re experiencing technical difficulties. It sounds very frustrating.

                  Have you been saving your games to the TinyTap cloud (https://vine.co/v/OJB0i0hJ6MV)? That will ensure that they are backed up in the event that you have to reinstall or update the app (and it will also allow you to play them from other devices, including your web browser).

                  If TinyTap is still crashing after you have reinstalled it, please describe all the actions performed in TinyTap between reinstalling the app, and the reoccurrence of the crashes.

                  If you could send a video of the occurrence/es to support@tinytap.it, that would help our development team identify and fix the problem.

                  Best,
                  TinyTap

                  TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                  Hi Carol,

                  Thank you for reaching out, this certainly sounds frustrating. We recommend downloading the latest version of TinyTap from the App Store. Please reach out to support@tinytap.it if you have any questions.

                  We look forward to resolving this ASAP.

                  Thank you,
                  The TinyTap Team

                • 1 vote
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                    2 comments  ·  General  ·  Admin →

                    Hi There,

                    Thanks for reaching out. This sounds frustrating. Perhaps you have an app published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

                    Please uninstall all TinyTap apps and download the latest versions.

                    If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups.

                    Looking forward to resolving this ASAP.

                    Sincerely,
                    The TinyTap Team

                    TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                    Hi There,

                    Reinstalling the app should solve the problem. Our apologies for the confusion. We are excited for your son to play, without interruptions ASAP.

                    Thanks!
                    The TinyTap Team

                  • 10 votes
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                      2 comments  ·  General  ·  Admin →

                      Hi There,

                      Thanks for reaching out, we are thrilled you are looking at TinyTap Pro.

                      We will certainly honor the promotional price for you. We suggest logging into TinyTap and clicking on Go Pro.

                      When you get to the check out enter Teachers10 as the coupon code.

                      Thanks!
                      The TinyTap team

                      TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                      Hi There,

                      Please reach out to tinytap@tinytap.it with details and we would be happy to help you with.

                      Thanks!
                      The TinyTap Team

                    • 12 votes
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                        2 comments  ·  General  ·  Admin →
                        TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                        Hi,

                        You can set a 'tap to continue' setting, so that the page advances only when the student taps on it.
                        Simply tap on the gear icon, above the 'Start Recording' button, and then switch the 'Tap to continue' to ON (it would turn green).
                        You can find further tutorials on - https://vine.co/TinyTap

                        Please feel free to contact us with further questions at support@tinytap.it

                      • 6 votes
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                          3 comments  ·  General  ·  Admin →

                          Hi again,

                          Sorry to hear that you’re experiencing technical difficulties. Can you send us a few more details?

                          - What device are you working on? - What OS is installed? - Have you updated to the most recent version of TinyTap?

                          - Does it happean with all photos? only photos took by this device?

                          Please send it to: support@tinytap.it

                          Sincerely,
                          The TinyTap Team


                          Hi There,

                          We support adding up to 10 layers to each slide.
                          But if you want you can just “Stick” photos to the background and add more photos

                          After arranging a given image on your slide, double tap on it and choose “Stick” to make it a part of the background instead of one of your 10 layers. This will allow you to add more images and you won’t need to take a screen shot after adding 10 images.

                          Important notes:
                          1. After sticking an image, you…

                          TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                          Hi,

                          We apologize for the temporary inconvenience. Could you please provide a few more details?
                          - Have you updated to the latest version of the app? If not, we suggest doing so.
                          - Does the message occur with all photos, or only ones taken with the ipad?

                          If possible - it would help if you could video the steps leading to the error message, and send it to support@tinytap.it

                        • 8 votes
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                            4 comments  ·  General  ·  Admin →

                            Hi there,

                            Thanks for alerting us to this problem – it sounds frustrating. Have you tried updating your game again?

                            If so and that still didn’t work, please write in with the following details:
                            – What device are you using?
                            – What OS is installed?
                            – Is the latest version of TinyTap installed?
                            – What is the name of your game?

                            A screen shot or even a brief video can be helpful in replicating (and then solving!) the problem. Please send to support@tinytap.it

                            Looking forward to resolving this ASAP,
                            The TinyTap Team

                            Edited to add: Thanks for getting back to us with these details. Please restart your device. Often times this works. If, however, it does not, you can try uninstalling and reinstalling the TinyTap app (note: in doing so, you will lose any unsaved work).

                            TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                            Hi Afnan,

                            Thanks for your message. It sounds very frustrating.

                            Can you please send us a short video of the problem? You can send it to support@tinytap.it

                            TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                            Thanks for getting back to us with these details. Please restart your device. Often times this works. If, however, it does not, you can try uninstalling and reinstalling the TinyTap app (note: in doing so, you will lose any unsaved work).

                          • 0 votes
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                              1 comment  ·  General  ·  Admin →

                              Hola de nuevo,

                              Gracias por ponerte en contacto.

                              Por favor, envíenos un correo electrónico con los nombres de los juegos que ha creado y no se puede jugar y con los nombres de los juegos que ahora se fijan lo más privada que desea ser públicos.

                              Nuestro correo electrónico: support@tinytap.it

                              Traducido por Google Translte

                              Hi again,

                              Thanks for reaching out.

                              Please send us an email with the names of the games you’ve created and can’t play and with the names of the games that are now set as private that you want to be public.

                              Our email: support@tinytap.it

                              Translated by Google Translte

                              Hola,
                              Gracias por ponerte en contacto!

                              Es libre para crear, compartir y jugar en TinyTap. Sin embargo, nuestros usuarios tienen la opción de vender sus aplicaciones en el mercado TinyTap y ganar cuota de ingresos cada vez que un suscriptor Pro TinyTap juega su aplicación. Esta es…

                              TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                              Hola de nuevo,

                              Gracias por ponerte en contacto.

                              Por favor, envíenos un correo electrónico con los nombres de los juegos que ha creado y no se puede jugar y con los nombres de los juegos que ahora se fijan lo más privada que desea ser públicos.

                              Nuestro correo electrónico: support@tinytap.it

                              Traducido por Google Translate

                              Hi again,

                              Thanks for reaching out.

                              Please send us an email with the names of the games you've created and can't play and with the names of the games that are now set as private that you want to be public.

                              Our email: support@tinytap.it

                              Translated by Google Translate

                            • 12 votes
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                                5 comments  ·  General  ·  Admin →

                                Thank you for reaching out. Sorry to hear that you’re encountering technical difficulties.

                                Can you elaborate?
                                – What specifically is not working well?
                                – What device are you working on?
                                – Are you using the more recent version of TinyTap?

                                Feel free to respond here or to email support@tinytap.it

                                TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                Thanks for reaching out.

                                There is indeed currently a bug on Tab A. Users can't see the "Add activity" button. We are working to fix it, but in the meantime you can design the slide and tap on the "Back" button. It will take you to the "Add activity" screen.

                                Happy creating!

                                TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                Thanks for letting us know the device. What specifically is not working well?

                              • 1 vote
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                                  2 comments  ·  General  ·  Admin →

                                  Thanks for reaching out.

                                  Can you elaborate on what you mean by weird language? Is the language improperly categorized? Or is it inappropriate? Or is it somewhat inaccurate?

                                  TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                  Thank you for notifying us. Please let us know the name of the game and we will make it private.

                                • 9 votes
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                                    4 comments  ·  General  ·  Admin →
                                    TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                    The game shows up towards the end of your collection (or the beginning of your collection, depending on how you look at it) - it looks like the 4th game you created.

                                    TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                    Is that the full title? We see 11 games with that word in the title - can you send us the link to the game? Make sure that you are looking under your TinyTap Profile and not the "Play" tab.

                                  • 7 votes
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                                      3 comments  ·  General  ·  Admin →

                                      Hi there,

                                      Thanks for reaching out. This is a great suggestion and something we will add to the development roadmap.

                                      In the meantime, if the quiz is not set to Challenge Mode, the player will get three chances for every question before receiving a hint. The scores will appear on the screen at the end of each play.

                                      The data for all scores – Challenge Mode or not – are saved and available through TinyTap Insights (www.tinytap.it/insights?lp).

                                      Cheers,
                                      The TinyTap Team

                                      TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                      The scores will appear on the screen at the end of each play.

                                      The data for all scores - Challenge Mode or not - are saved and available through TinyTap Insights (www.tinytap.it/insights?lp). It will also break down whether the player got the correct answer on the 1st try, who got the correct answer on the 2nd try, and who missed the question completely, so you can identify who needs the most help, and where.

                                    • 5 votes
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                                        2 comments  ·  General  ·  Admin →

                                        Thanks for reaching out, Susan. Please give us the following details:
                                        – Exactly which games didn’t work properly?
                                        – In what ways (and on what exact pages) did they malfunction?
                                        – On which web browser you were trying to play them?

                                        Feel free to respond here or to write directly to support@tinytap.it

                                        TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                        That sounds frustrating. Is this a game that you created or one that someone else created? Can you send a brief video of the error to support@tinytap.it? That will help us get to the bottom of it ASAP. Thanks!

                                      • 6 votes
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                                          2 comments  ·  General  ·  Admin →

                                          Thanks for the suggestion. We hope to enhance the editing capabilities soon.

                                          In the meantime, know that you can only lay new text and images on top of existing images (https://vine.co/v/OzrjxtUHt2w).

                                          If a page of your game accidentally gets “ruined” in the editing process, you can always import the original version of that page from your device’s camera roll, where it’s saved automatically each time you complete the page and move on to add an interactive layer Simply import the original page from your device’s photos, and double tap the image to make it the background (https://vine.co/v/MEHXmg6UpxA).

                                          Cheers,
                                          The TinyTap Team

                                          TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                          This sounds so frustrating. We hope to enhance the editing capabilities soon. In the meantime, know that you can only lay new text and images on top of existing images (https://vine.co/v/OzrjxtUHt2w).

                                          If a page of your game accidentally gets "ruined" in the editing process, you can always import the original version of that page from your device's camera roll, where it's saved automatically each time you complete the page and move on to add an interactive layer Simply import the original page from your device’s photos, and double tap the image to make it the background (https://vine.co/v/MEHXmg6UpxA).

                                        • 7 votes
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                                            6 comments  ·  General  ·  Admin →

                                            Thanks for reaching out.

                                            Is your device connected to wifi? Have you tried connected to a different wifi network or restarting your router? Have you tried restarting TinyTap or even turning your device off and then on again?

                                            If you have checked the internet connection and restarted the app and you still aren’t able to download pictures, please respond with the following information:
                                            – On what device are you working?
                                            – What OS is installed?
                                            – Are you using the most recent version of TinyTap?
                                            – Are you trying to edit an existing game or create a new game?
                                            – Do you get an error message? What happens why you try to download the pictures?

                                            Feel free to respond here or directly to support@tinytap.it

                                            TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                            We fixed the bugs related to the Arabic and Hebrew language setting. Please install the latest version of TinyTap from the App Store.

                                            Cheers,
                                            The TinyTap Team

                                            TinyTapAdminTinyTap (Admin, TinyTap) commented  · 

                                            Is your device's language Arabic or Hebrew? We are currently fixing this bug, but in the meantime, switch your device's language to English and it should work properly.

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