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  1. Sometimes my phone crashes

    Hey my phone crashes when I am doing preschool games can you fix it

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      Hi there,

      This sounds frustrating. Can you provide a few more details?

      - What version of TinyTap is installed? - What phone are you using and what operating system is installed? - What specific games are you trying to play? - At what point in the game does the phone crash? Upon starting the game / in the middle of playing? - Describe what happens when it crashes: does the app close? Does the phone turn off?

      Looking forward to fixing this ASAP!

      Regards,
      Mara and the TinyTap team

    • You are not installed on my phone

      I need your website to stop popping up on my phone.

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        Hi Diane,

        We have only encountered this issue in the past when a TinyTap app is downloaded (or was previously downloaded) on an Android device.

        Can you please confirm your current operating system? Did you recently update your operating system?

        Trust us, it’s not our intention to frustrate you. We are a team of tech/app lovers and we would driven mad if we couldn’t use our devices as we wanted.

        Looking forward to resolving this soon,
        The TinyTap Team

      • Allow cancellation on android

        Could you please allow android users to cancel plans. I have requested to cancel but the screen always leads me to a apple page, which is irrelevant

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          Hi there,

          Thanks for trying out TinyTap Pro. Sorry to hear that you didn’t love it.

          You can update and cancel your subscription through your Apple ID (https://support.apple.com/en-il/HT202039) or Google Play account (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). Which platform did you use to sign up?

          Do you mind sharing with us what made you want to cancel your subscription?

          Please note, you can still create and play thousands of activities on the TinyTap Market for free.

          Regards,
          Mara and the TinyTap Team

        • 1 vote
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          • What the heck

            I just lost the abc game I made for my daughter. I do not think that making the requirement to add a question to save a game is very great. I didn't understand how to do it. The app is kind of hard to use when you want to gear it towards deaf children.

            4 votes
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              Hi Lance,

              Thanks for reaching out. We are sorry for your frustrations. To save a game a creator must add an activity to at least one slide. This can be a question, matching activity, or video.

              We truly value your feedback and would love to know what features would be useful for you. Please share with our team at tinytap@tinytap.it.

              Thanks!

              The TinyTap Team

            • Asl

              It was hard for me to create an asl game for my daughter all the options asked for me to record speech she can't hear. I would love to be able to choose a visual cue that told her when an answer was wrong.

              2 votes
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              • Please, I need your help.

                Since the last update, the pictures on the finished work are all blurry. I like my work to look neat and beautiful. Is there a way you can fix this problem, please? Thanks.
                I also want to thank you for your app. It's so great and very useful for my students.

                2 votes
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                  Hi Laurence,

                  Thanks for reaching out. We’re sorry to hear you are experiencing issues. We’re going to get this fixed as quickly as possible!

                  The following information will help our team best understand the issue:
                  -What device are you using, and which operating system is on your device?
                  -What games are you experiencing issues with?

                  Please send this information to support@tinytap.it and our team will look into this right away.

                  Thanks!
                  The TinyTap Team

                • is not working

                  my tablet is not working

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                    Hi There,

                    Thanks for reaching out. We are sorry to hear you are experiencing issues.

                    The following information will help our team better understand the issue:
                    - What device and operating system are you using?
                    - Which version of TinyTap is on your device?
                    - What issue are you seeing, and which features are not working?

                    Please share with our team at contact@tinytap.it

                    Looking forward to resolving this quickly.

                    Thanks,
                    Karin
                    The TinyTap Team

                  • Could you make the text larger for computer use

                    The text for my students is too small. Maybe a larger text size

                    2 votes
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                      Hi There,

                      Thanks for reaching out. Are you looking to update the text on the website, or a TinyTap game your students are playing on their web browsers?

                      To update the website text simply press ‘ctrl’ and ‘+’ on your keyboard. This will enlarge the text size.

                      To enlarge the text size on a TinyTap game, you will need to update the slide design. To do this press the pencil button to edit your game. Here’s a helpful video on enlarging font: https://www.youtube.com/watch?v=IPWJxxLdK-8&list=PL4kNQUtOflk_dr3vUerm2sR8KSEDwMHvu&index=17

                      Thanks!
                      The TinyTap Team

                    • Issue with bottom tool

                      Hidden, i tried tt on ipad and works flawlessly, but when i start creating my activity on Android the bottom parte doesn t show up, so i m not able to add items http://imgur.com/a/tV6av

                      4 votes
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                        Hi There,

                        Thanks for reaching out. This certainly sounds frustrating. Which device are you using, and which version of TinyTap is on your device? This will help our team better understand the issue.

                        Looking forward to resolving this quickly.

                        Thanks,
                        The TinyTap Team

                      • French translation

                        French translation of number categorie is " nombre, dénombrement et numération" or simply " nombre et numération" but not "numero"

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                          Hi There,

                          Thanks so much for letting us know about this. We have updated the information on our website.

                          Thank you!
                          Karin and the TinyTap Team

                        • Cancel the app

                          I downloaded this app but I saw is automatically renewed and is an payed app , if I log out and delete I don't need to pay nothing and is automatically deleted ?

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                          • Better navigation

                            Make this app easier to navigate!!!! We have been charged 2 months now while we are still trying to figure out how we cancel the subscription... nothing is useful!!!

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                              Hi There,

                              Thanks for reaching out and trying TinyTap Pro. You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                              Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                              Thanks,
                              The TinyTap Team

                            • Hi

                              1 vote
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                              • Can't open the app anymore

                                Since last update I can't open the app anymore. I'm wondering if I should uninstall an reinstall it, but I am worried I will loose my activities if I do that...

                                4 votes
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                                  Hi There,

                                  Thank you for your patience. We apologies for any frustrations caused by this bug.

                                  We’re happy to share an updated version of TinyTap is available in the App Store. Please update the version on your device, and let us know if you are experiencing any issues.

                                  Thank you again!
                                  Karin

                                  TInyTap

                                • Make a dutch version of "welcome to TinyTap"... I tried to make a voice-over, but the movieparts couldn't change.

                                  I'm going to give a TinyTap workshop for collegaes. I was looking for some instruction-videos and couldn't find it, so I tried to make a Dutch Voice over. This won't work because I can't change the videos...

                                  It would make it easier for Dutch teachers to learn how to work with TinyTap...

                                  4 votes
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                                    Hi There,

                                    We’re thrilled to hear how you are using TinyTap. And thank you for sharing with your colleagues!

                                    We would love to create a welcome game in dutch, and are slowly working to translate our resources to as many languages as possible. We currently don’t have anyone on our team who speaks dutch. That being said, if you have the time to work with our team to tape a voice recording, we would be thrilled! Our team would be able to edit the voice recording to the videos.

                                    Please reach out to tinytap@tinytap.it if this is something you would be interested in. We truly appreciate your feedback!

                                    Thank you!

                                  • Make et easy to stop the payment

                                    Plz help me stop this payment AS it is ny son how made it and he is only 7

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                                      Hi There,

                                      Thanks for reaching out and trying TinyTap Pro.

                                      You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                                      Please note, you can still create and playing thousands of activities on the TinyTap Market for free.

                                      Thanks!
                                      The TinyTap Team

                                    • 1 vote
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                                        Hi There,

                                        Thanks for reaching out and trying TinyTap Pro!
                                        You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                                        Please note, you can still create and playing thousand activities on the TinyTap Market for free.

                                        Thanks,
                                        The TinyTap Team

                                      • My app will NOT open

                                        My app will NOT open I want to upgrade to Pro, but not if my app won't even open!

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                                          Hi Kylee,

                                          Thanks for reaching out. We are sorry for the frustration.

                                          We were experiencing an issue with the previous version of TinyTap, which was crashing for some people. We’re happy to share this has been fixed! Please update to the latest version of TinyTap.

                                          Thanks!
                                          Karin

                                          Tinytap

                                        • Help again

                                          Hi again
                                          This still pop's up several times a day
                                          https://www.tinytap.it/site/500/
                                          I can't get it to go away, and it is very annoying.
                                          Please help

                                          1 vote
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                                          • Don't see your idea?

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