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I suggest you ...

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  1. Not working

    The app stucks on "lets to get know each other" screen.

    1 vote
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      Hi there,

      Thanks for letting us know this important feedback. Can you provide a few extra details?

      - What device are you working on? - What OS is installed? - What version of TinyTap is downloaded? - Have you checked your internet connection and/or tried closing and re-opening the app?

      Feel free to respond in the comments here or email support@tinytap.it directly. Looking forward to helping resolve this issue ASAP!

      Regards,
      Mara and the TinyTap Team

    • بزؤزروو

      زيززيز

      1 vote
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      • help

        I used the share link to post my game in a web tool called Deck.toys. When the kids try playing it the slides don't switch automatically when they have completed a question, but more importantly, only two of the slides show up. After the second one, when they click the arrow to move to the next one, it starts over again. Please help as I really need this as part of my lesson. I tried to find a help page on your website, but can't.

        Thank you

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          Hi there,

          We’re sorry to hear that you’re experiencing technical difficulties.

          We’ll need a few more details in order to investigate the problem and try to fix it:
          – What are the names of your game and your TinyTap account?
          – Did you update your game and save any recent changes to the TinyTap cloud?
          – What device are you working on?
          – Does the game play properly and in its entirety when you’re in the TinyTap app (as opposed to Deck.toys)?
          – We aren’t familiar with Deck.toys – can you explain why you’re sharing the game there rather than assigning it on TinyTap directly?

          It would probably be more convenient to continue the conversation over email. That way you could also send a recording of the error, which would give our team more clues as to how to fix it. Please send the requested details and recording to support@tinytap.it

        • אני לא יכולה לשחק במשחקים שאני בעצמי בניתי

          שלום רב
          אני מבקשת לבטל נעילה ותשלום למשחק שבניתי 'מילה ותמונה 2'

          תודה
          דינה רחמני זילברשטיין

          1 vote
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            1 comment  ·  Admin →

            שלום דינה,

            אשמח לקבל עוד קצת מידע כדי שאוכל לסייע לך:
            האם את מחוברת לאפלקציה עם שם המשתמש שלך?

          • Refund please...

            I just want a refund. I spent $40 and everytime I put my son on to play it. It works for a little while then it take me to the screen where I have to pay for it. I'm already logged in and everything. It's just not working for us. Now I just rather have my money back. I tried talking to someone thru Facebook and I told them I would try and stay but it's just not going well... Thanks!

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              Hi there,

              Thanks so much for giving TinyTap a try; we really wanted to help your son. You should not be directed to the payment screen if you are already logged in as a subscribed customer. Are you sure you’re logged in with the account that has upgraded to TinyTap Pro, and not another account?

              As the subscription and cancellation processes are conducted via iTunes, I suggest requesting a refund from iTunes directly. Try “reporting a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.

              In the meantime, we’d appreciate your help fixing the bug you mentioned about being redirected to the payment page. Do you mind doing a screen recording (https://www.cnet.com/how-to/how-to-use-ios-11-built-in-screen-recording-feature/) to show us what happens so that we can ensure that it doesn’t happen again? In return for this favor, we could give you a complimentary subscription.

              Thanks for your patience and help,…

            • 3 votes
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                1 comment  ·  Admin →
              • تعليم الأطفال

                تعليم الأطفال وتسليتهم في العاب ذكاء

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                • ok

                  idont

                  1 vote
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                  • muito bom

                    muito bom

                    1 vote
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                    • اسئله

                      طالب يسال واخر يجيب

                      2 votes
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                      • kkk909090

                        kkk909090

                        1 vote
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                        • 2 votes
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                            Thanks so much for taking the time to give feedback. We are constantly tweaking the search algorithms on the TinyTap Market, making sure users find the lessons they’re looking for.

                            If you select a country / language that doesn’t yet have a large selection of content, you will start to see games in other languages as well.

                            Feel free to write to TinyTap’s account manager Mara (mara@tinytap.it) for personalized suggestions, depending on your language, age, and subject of choice!

                          • Spelling error Dutch version

                            In the Dutch version is a spelling error: the word ‘Vowassenen’ (Meaning: adults) should be: ‘volwassenen’ (+ letter l)

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                            • تعرف على الاشكال

                              وضع مجموعه من الاشكال للتعرف عليها

                              3 votes
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                                Hi There,

                                thanks for reaching out. You can find existing games, by searching the topic in the search bar at the top of the marketplace or by filtering the category.

                                If you don’t find the game you are looking for, you can also create your own. Check out the TinyTap Handbook to learn about creating your own activities: http://www.tinytap.it/activities/g1f2w/play/

                                Please let us know if you have any questions.

                                Thanks,
                                Karin and the TinyTap Team

                              • 1 vote
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                                  Hi there,

                                  Thanks for taking the time to reach out. Can you elaborate on which sticker pack/s specifically you’re referring to? And what device you’re working on? If you can, please send a screen shot to support@tinytap.it and our team will investigate the issue and get back to you with a solution.

                                  Cheers,
                                  The TinyTap Team

                                • Chinese menu's and tabs :O why not Dutch or English. Where to set?

                                  All the menu' s and tabs are in Chinese! My studentes can't work with the app like this! I'm giving a workshop in 2 weeks for lots of Teacher in the Netherlands about Tiny tap , but Will cancel if this is not fixed!

                                  2 votes
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                                    Hi Christy,

                                    Thanks for informing us. This certainly sounds frustrating. We are working on resolving this issue and hope to have it fixed shortly.

                                    Thank you for your patience!
                                    Karin and the TinyTap Team

                                  • Please create a shuffle option

                                    A lot of my games teach distinguishing sounds. E.g a child cannot pronounce the sound K but he substitutes with a T. I make questions to develop hos listening skills. It would be a bitter app, if the sounds could be shuffeled, so the game would be different every time he plays it.

                                    4 votes
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                                      Hi,
                                      Thank you for reaching out. There is an option to shuffle the different slides in your games. Please open the TinyTap app→ go to “my games” (the play sign on the bottom of the screen)→ press the pencil symbol to edit the game you want to shuffle→ on the right corner, 5 icons are presented, the second on from the left is the shuffle button→ press it → slides will be shuffled.

                                    • 1 vote
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                                        1 comment  ·  Admin →

                                        Hi There,

                                        Thanks for reaching out and downloading TinyTap. You are right to check the mute button, as TinyTap games are sulent when the button is on. We recommend downloading the app once again. If this doesn’t resolve the issue the following information will help our team resolve the issue:

                                        -which device are you using?
                                        - which iOS is installed on your device?

                                        Looking forward to resolving this quickly!

                                        Thanks,
                                        Karin

                                      • Turn off "smart play"

                                        I have seen people complaining about "smart play" several times. Unfortunately, I have the same concern. I have turned it off multiple times. However, sometimes when I open the app, it turns on again.
                                        Maybe you can make the subscribers having the option turned off by default?
                                        It really causes a serious distraction for the students doing their homework.
                                        Thank you for your hard work.

                                        1 vote
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                                          Thanks for taking the time to give this feedback – it’s always important for our team to understand how TinyTap works best in the classroom.

                                          We will look into changing the default settings for Smart Play.

                                          Cheers,
                                          Mara and the TinyTap Team

                                        • Please cancel my subscription now!

                                          I am not interested in subscribing to your app. You made me enter my details to see what was offered - I did that on one occasion & had no interest in using the app after seeing what was on offer. No activity since that day & you still see fit to charge me a subscription fee. That is unethical business. Cancel my subscription right now.

                                          2 votes
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                                            1 comment  ·  Admin →

                                            Thanks for reaching out. What user name did you register with?

                                            You can update and cancel your subscription to TinyTap Pro through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039

                                            Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                                            Cheers,
                                            Mara and the TinyTap Team

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