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  1. do not open

    I have done an app update and now it does not open

    1 vote
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      1 comment  ·  Admin →

      Hi there,
      I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:
      Which device are you using and what operating system is installed?
      Which version of TinyTap are you using?

      You can email us back at support@tinytap.it
      We look forward to resolving this quickly.

      Sincerely,
      Naomi and the TinyTap Team

    • I downloaded the free version and you charged me for 200 shekels!!!! I demand that you will refund me

      I downloaded the free version and you charged me for 200 shekels!!!! I demand that you will refund me

      1 vote
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        1 comment  ·  Admin →

        Hi There

        Thanks for taking the time to write a review.
        There is indeed a 14-day free trial, and there are two notification screens which explain that unless canceled beforehand, the subscription will automatically start at the end of the free trial.
        As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
        You can always request a refund from Apple (https://reportaproblem.apple.com/).

        Let us know if you have any difficulties and we’ll be happy to assist in getting a refund.

        Naomi from TinyTap
      • Ğiriş yapamıyorum

        Ne Facebook üzerinden nede üye olup giriş yapamıyorum hata veriyo

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          1 comment  ·  Admin →

          Hi there, thanks for reaching out.

          Did you try logging in with your regular email address and password (the email address associated with your Facebook account)?
          Alternatively, you can try logging in with your TinyTap USERNAME and password.

          Please answer the following questions to help us get to the root of the issue:
          1. What device are you using?
          2. What OS is installed?
          3. Which version of TinyTap is downloaded?

          Please send the answers to these questions, along with screen shots or screen recordings, to support@tinytap.it

          Looking forward to helping you ASAP,
          Mara and the TinyTap Team

        • Quiero cancelar la suscripción y no doy permiso de que me hagan cargos a mi tarjeta

          No me gusta la app así que deseo que me ayuden a cancelar la suscripcion y no doy permiso de realizar cargos a mi tarjeta.
          Gracias!!!!

          3 votes
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            1 comment  ·  Admin →

            Hi There

            I’m sorry to hear about your experience.
            As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
            You can always request a refund from Apple (https://reportaproblem.apple.com/).

            please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

            We look forward to resolving this quickly.
            Naomi from TinyTap

          • Les images sont modifiées, déplacées ou noircies

            Bonjour,
            Depuis quelques temps, je subis des bugs en utilisant l’application.
            Dès que je veux coller une image, celle- ci se colle à un autre endroit.
            Ma solution fut de ne plus coller les images. Mais aujourd’hui, j’ai ajouter une activité « puzzle de forme » à mon slide et toutes les images se sont déplacées, modifiées ou noircies. J’ai dû abandonner l’activité.

            Je profite de ce mail pour faire aussi une suggestion. Parfois, j’ai besoin de layouts où il y a 3, 5 ou 7 cases. Malheureusement, ça n’existe pas. Serait il possible que vous en ajoutiez, SVP?
            Une…

            1 vote
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              1 comment  ·  Admin →

              Hi Laurence,

              Thank you for taking the time to reach out to us. I always enjoy hearing from TinyTap creators, and I’m delighted to know that your students are loving our app.

              I am so sorry you are experiencing issues, I’m sure it is extremely frustrating. I have sent what you wrote to our tech team and they are going to look into this asap. With that being said, do you mind sharing with me directly (brooke@tinytap.it) the following information?

              1. Which device are you using and what operating system is installed?
              2. Which version of TinyTap are you using?
              3. What error message do you see?
              4. Please send a screenshot or recording of the process.

              This info will greatly help our team to understand exactly what is happening. We are eager to solve this issue quickly. Thanks again for taking the time to reach out to…

            • 1 vote
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                1 comment  ·  Admin →

                Hi There

                I’m sorry to hear that you are experiencing issues.
                As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
                You can always request a refund from Apple (https://reportaproblem.apple.com/).

                please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

                We look forward to resolving this quickly.
                Naomi from TinyTap

              • Hello.i’ve recently Tried to share an activity I made in tiny tap with a friend via mail and she got it as a premium activity and can’t play

                Via mail and she can’t play it cause it’premium. What to do?
                How can I share an activity without uploading it to the store?

                1 vote
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                  1 comment  ·  Admin →

                  Hi Drorit,
                  Some of the activities on the TinyTap marketplace were made Premium, as part of our company’s model.
                  Of course, you can make sure your activity is kept free. Please write us at support@tinytap.it, with the activity name – and we will make sure it is open for everyone.

                • Check your spelling

                  Use your own app so as to improve your English. It’s spelled relationship not relashionship and you say spend time with your kids instead of spent time with your kids. I stopped reading after the first 2 tips...

                  1 vote
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                    1 comment  ·  Admin →

                    Hi Suzanne,

                    Thanks for the suggestion, TinyTap is indeed a powerful tool to learn a language with visuals and Voice.

                    We also saw the mistakes you mentioned, the activity was removed.
                    May I ask if you’re a Parent or a Teacher?

                  • Switch Access

                    Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

                    9 votes
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                    • Fix your app

                      No matter which way I log in, it keeps asking me to log in. Very annoying

                      1 vote
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                        1 comment  ·  Admin →

                        Hi Caroline,

                        Thanks for taking the time to reach out. Do you mind answering the following questions:
                        – What device are you using?
                        – What OS is installed?
                        – Which version of TinyTap have you downloaded?
                        – Is your TinyTap account associated with an email account or a Facebook account?
                        – Are you getting this prompt at a certain time in particular? For example, upon opening the app, trying to play a game, or trying to save a game?

                        Write to us directly at support@tinytap.it so that we can investigate the issue and fix it.

                        Looking forward to getting to the bottom of this ASAP,

                        Mara and the TinyTap Team

                      • 3 votes
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                          1 comment  ·  Admin →

                          Hi there,

                          Thanks for reaching out – this sounds frustrating. The following details will help us fix the problem ASAP:
                          – What’s the name of the game you’re trying to save and download?
                          – What device are you working on?
                          – What OS is installed?
                          – What version of TinyTap is installed?
                          – Have you checked your wifi connection and/or tried to switch networks?

                          Respond in the comments or send to support@tinytap.it directly.

                          Cheers,
                          Mara and the TinyTap Team

                        • Upload

                          Hello, I haven't been able to upload any new game i've created recently. Could you please help me ?

                          1 vote
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                            Hi there,

                            Thanks for reaching out – this sounds frustrating. Can you share what device you’re using, what OS is installed, which version of TinyTap is downloaded, and what error message you receive?

                            You can reply in a comment here, or write directly to support@tinytap.it

                            Regards,
                            Mara and the TinyTap Team

                          • 1 vote
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                            • Here's my idea. No more malware

                              One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

                              5 votes
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                                1 comment  ·  Admin →

                                Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

                                We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

                                Can you share with us which of our apps do you have installed?
                                And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

                                Thanks.

                              • 2 votes
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                                • الابتدائي

                                  اسئله عن الجمع

                                  4 votes
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                                  • edit tinytaps after publishing

                                    Can i edit a tinytap after publishing? my students have a lot of mistake and i need to correct them, but i can`t take their ipads to my house and i need to publish their tinytap to correct their work

                                    1 vote
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                                    • 1 vote
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                                      • تعليم الأطفال

                                        تعليم الأطفال وتسليتهم في العاب ذكاء

                                        2 votes
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                                        • 1 vote
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                                          • Don't see your idea?

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