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  1. 1 vote
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      1 comment  ·  Admin →

      Hi There

      I’m sorry to hear that you are experiencing issues.
      As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
      You can always request a refund from Apple (https://reportaproblem.apple.com/).

      please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

      We look forward to resolving this quickly.
      Naomi from TinyTap

    • Hello.i’ve recently Tried to share an activity I made in tiny tap with a friend via mail and she got it as a premium activity and can’t play

      Via mail and she can’t play it cause it’premium. What to do?
      How can I share an activity without uploading it to the store?

      1 vote
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        1 comment  ·  Admin →

        Hi Drorit,
        Some of the activities on the TinyTap marketplace were made Premium, as part of our company’s model.
        Of course, you can make sure your activity is kept free. Please write us at support@tinytap.it, with the activity name – and we will make sure it is open for everyone.

      • Check your spelling

        Use your own app so as to improve your English. It’s spelled relationship not relashionship and you say spend time with your kids instead of spent time with your kids. I stopped reading after the first 2 tips...

        1 vote
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          1 comment  ·  Admin →

          Hi Suzanne,

          Thanks for the suggestion, TinyTap is indeed a powerful tool to learn a language with visuals and Voice.

          We also saw the mistakes you mentioned, the activity was removed.
          May I ask if you’re a Parent or a Teacher?

        • Switch Access

          Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

          9 votes
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          • Fix your app

            No matter which way I log in, it keeps asking me to log in. Very annoying

            1 vote
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              1 comment  ·  Admin →

              Hi Caroline,

              Thanks for taking the time to reach out. Do you mind answering the following questions:
              – What device are you using?
              – What OS is installed?
              – Which version of TinyTap have you downloaded?
              – Is your TinyTap account associated with an email account or a Facebook account?
              – Are you getting this prompt at a certain time in particular? For example, upon opening the app, trying to play a game, or trying to save a game?

              Write to us directly at support@tinytap.it so that we can investigate the issue and fix it.

              Looking forward to getting to the bottom of this ASAP,

              Mara and the TinyTap Team

            • 3 votes
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                1 comment  ·  Admin →

                Hi there,

                Thanks for reaching out – this sounds frustrating. The following details will help us fix the problem ASAP:
                – What’s the name of the game you’re trying to save and download?
                – What device are you working on?
                – What OS is installed?
                – What version of TinyTap is installed?
                – Have you checked your wifi connection and/or tried to switch networks?

                Respond in the comments or send to support@tinytap.it directly.

                Cheers,
                Mara and the TinyTap Team

              • Upload

                Hello, I haven't been able to upload any new game i've created recently. Could you please help me ?

                1 vote
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                  Hi there,

                  Thanks for reaching out – this sounds frustrating. Can you share what device you’re using, what OS is installed, which version of TinyTap is downloaded, and what error message you receive?

                  You can reply in a comment here, or write directly to support@tinytap.it

                  Regards,
                  Mara and the TinyTap Team

                • 1 vote
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                  • Here's my idea. No more malware

                    One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

                    5 votes
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                      1 comment  ·  Admin →

                      Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

                      We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

                      Can you share with us which of our apps do you have installed?
                      And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

                      Thanks.

                    • 2 votes
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                      • الابتدائي

                        اسئله عن الجمع

                        4 votes
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                        • edit tinytaps after publishing

                          Can i edit a tinytap after publishing? my students have a lot of mistake and i need to correct them, but i can`t take their ipads to my house and i need to publish their tinytap to correct their work

                          1 vote
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                          • 1 vote
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                            • 1 vote
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                              • לעלות משכורות למפתחי אנדרואיד

                                לעלות משוכורות למפתחי אנדרואיד

                                1 vote
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                                • Sort out the counting to 100 activity as it won’t let me go past it it’s totally blocking me

                                  I’m really frustrated as the boy likes it it’s just fulll of bugs!

                                  1 vote
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                                    Hi there,

                                    Thanks for reaching out. There are dozens of counting games available on the TinyTap Market. Can you be more specific about which game is blocking you? Are you referring to a lesson that’s part of the Learning Plan?

                                    Feel free to respond here, or to mara@tinytap.it for immediate assistance.

                                    Cheers,
                                    Mara and the TinyTap Team

                                  • With iOS 11.1.2 - updated just today, but the problem has been going on for weeks n

                                    I have no sound on tiny tap. I checked both mute switches and they’re okay but still no sound. Unloaded and reloaded tiny tap, rechecked mute switches, which are okay - still no sound. I work on iPad Air 2 with iOs
                                    Help, please

                                    1 vote
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                                      Hi Tamar,

                                      Thanks for reaching out. When you say that you checked both mute switches, do you mean that you swiped up the control center from the bottom of your screen AND made sure that the physical switch on the side of the device is set to ringer instead of silent (not just turning up the physical volume control)?

                                      For follow-up help, please email support@tinytap.it

                                      Looking forward to getting everything working for you,
                                      Mara and the TinyTap Team

                                    • 1 vote
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                                      • المعادن

                                        خصائص المعادن

                                        1 vote
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                                        • night, night

                                          solidaridad es una fuerza tremenda.

                                          Shalom

                                          1 vote
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                                          • Don't see your idea?

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