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Annual subscription

I have my renewal turned off. Why was I charged for an annual subscription. I checked my Google play and I am not subscribed to this app. I am being charged directly from Tiny taps. This app did not work for my child therefore I didn't turn on the automatic renewal. Please refund me my money.

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    Yuriana S shared this idea  ·   ·  Admin →
    completed  ·  AdminTinyTap (Admin, TinyTap) responded  · 

    Hi there,

    It looks like you signed up for a 2-week Premium trial and didn’t cancel, so the trial converted into your subscription choice. I will go ahead and cancel your subscription and issue a refund. Please allow 5-10 days for the refund to show up in your account. Feel free to be in touch with us at help@tinytap.it with any other questions or concerns.

    Sincerely,
    Brooke and the TinyTap Team

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      • AdminTinyTap (Admin, TinyTap) commented  · 

        Hi there,

        It looks like you signed up for a 2-week Premium trial and didn’t cancel, so the trial converted into your subscription choice. I will go ahead and cancel your subscription and issue a refund. Please allow 5-10 days for the refund to show up in your account. Feel free to be in touch with us at help@tinytap.it with any other questions or concerns.

        Sincerely,
        Brooke and the TinyTap Team

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