I suggest you ...

Live Chat

Please consider making a "live chat" option for troubleshooting issues with the site or app. I find it hard to find answers to simple questions on your "blog" section of the website, and it is time consuming to email a question. I am a Pro customer as of last night, and am having a hard time Downloading anything to appear under my "Play" tab.

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    Kylee shared this idea  ·   ·  Admin →

    4 comments

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      • Anonymous commented  · 

        I am trying to figure out how to get a refund for the auto renewal?!

      • AdminTinyTap (Admin, TinyTap) commented  · 

        Hi Yessenia,

        It looks like you subscribed via iTunes. You can update your subscription (from yearly to monthly, for example) through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039.

        As the subscription and cancellation processes are conducted via iTunes, you're welcome to request a refund from iTunes directly – “report a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.

        For further assistance, feel free to correspond with our team directly - support@tinytap.it

        Regards,
        Mara and the TinyTap Team

      • Yessenia commented  · 

        Please provide a number where people can call customer service would be great. I filed a disbute at my bank cause of that I had to pay only a monthly not a yearly subscription. Please fix that or else I shall not continue with you at all and I share my discontent of this matter only not the app itself.

      • Yessenia commented  · 

        I am being charged for the year I did not pick the year but a monthly subscription so fix that please. And call me at 2253336240.

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