Please consider making a "live chat" option for troubleshooting issues with the site or app. I find it hard to find answers to simple questions on your "blog" section of the website, and it is time consuming to email a question. I am a Pro customer as of last night, and am having a hard time Downloading anything to appear under my "Play" tab.
I am trying to figure out how to get a refund for the auto renewal?!
AdminTinyTap (Admin, TinyTap) commented
It looks like you subscribed via iTunes. You can update your subscription (from yearly to monthly, for example) through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039.
As the subscription and cancellation processes are conducted via iTunes, you're welcome to request a refund from iTunes directly – “report a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.
For further assistance, feel free to correspond with our team directly - email@example.com
Mara and the TinyTap Team
Please provide a number where people can call customer service would be great. I filed a disbute at my bank cause of that I had to pay only a monthly not a yearly subscription. Please fix that or else I shall not continue with you at all and I share my discontent of this matter only not the app itself.
I am being charged for the year I did not pick the year but a monthly subscription so fix that please. And call me at 2253336240.