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  1. Get it working

    iPhone 5s, iPad mini
    It does nothing...

    1 vote
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      Hi there,

      Sorry to hear that you’re encountering technical difficulties. Please try restarting the app: double tap the home-button, swipe TinyTap up to close it, and then re-launch it.

      This is a pesky bug that we are currently working to resolve, but closing and re-opening the app should fix the problem in the meantime.

      Let me know if this helps,
      Mara and the TinyTap Team

    • 1 vote
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        Thanks so much for taking the time to give feedback. We are constantly tweaking the search algorithms on the TinyTap Market, making sure users find the lessons they’re looking for.

        If you select a country / language that doesn’t yet have a large selection of content, you will start to see games in other languages as well.

        Feel free to write to TinyTap’s account manager Mara (mara@tinytap.it) for personalized suggestions, depending on your language, age, and subject of choice!

      • Please cancel my subscription now!

        I am not interested in subscribing to your app. You made me enter my details to see what was offered - I did that on one occasion & had no interest in using the app after seeing what was on offer. No activity since that day & you still see fit to charge me a subscription fee. That is unethical business. Cancel my subscription right now.

        1 vote
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          Thanks for reaching out. What user name did you register with?

          You can update and cancel your subscription to TinyTap Pro through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039

          Please note, you can still create and play thousands of activities on the TinyTap Market for free.

          Cheers,
          Mara and the TinyTap Team

        • 1 vote
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            Hi there,

            Thanks for writing in. This sounds frustrating. Can you elaborate on the problem:
            – What do you mean by “open the choice”?
            – What device are you working on?
            – What error message appears?

            Please send a screen shot to support@tinytap.it

            Looking forward to resolving this issue,
            Mara and the TinyTap Team

          • 1 vote
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              Hi there,

              Thanks for taking the time to write in. This sounds frustrating.

              - What specific game were you trying to play? - What device are you playing on? - Did you check your internet connection?

              We’re eager to troubleshoot your issue and get you playing ASAP. Please reply to the above questions and send a screen shot of the issue to support@tinytap.it and we will handle it from there.

              Sincerely,
              Mara and the TinyTap Team

            • Button sensitivity

              Make the button sensitivity lighter. My little one can easily back in and outta the games too easily making it harder for him to concentrate

              1 vote
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                Thanks for taking the time to share this feedback.

                TinyTap’s pedagogical team is currently working on curated learning paths, that will help keep young players focused while moving them through a guided educational journey.

                Regards,
                Mara and the TinyTap Team

              • 1 vote
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                  Hi there,

                  This sounds frustrating. Please provide a few more details so that we can pinpoint and fix the problem:
                  – What device are you using the app on?
                  – What operating system is installed on the device?
                  – Which version of TinyTap is installed?
                  – At what specific point/s does the app crash and freeze? (i.e. immediately upon opening, starting to play a game, trying to create a game, trying to upload a created game, etc)

                  Looking forward to resolving this ASAP,
                  Mara and the TinyTap team

                • You are not installed on my phone

                  Tiny Tap was installed on my phone, but I uninstalled it and about 2 or 3 weeks after is when I started having problems with an error from Tiny Tap which keeps popping up on my phone. My cell number is 703-915-6534 and I have a Droid Turbo. It has gotten to the point where I can't do anything because it pops up constantly. I need it to stop...go away.

                  1 vote
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                    Hi Diane,

                    Thanks for reaching out. We realize this is extremely frustrating. Is it possible you have any other apps published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

                    This is a bug that is caused by TinyTap Android apps that our team is working to solve. It should be resolved once the app is deleted. Is it possible you have another user account setup on your phone and one of the apps mentioned is installed there?

                    Looking forward to resolving this ASAP,
                    Mara and the TinyTap team

                  • Sometimes my phone crashes

                    Hey my phone crashes when I am doing preschool games can you fix it

                    1 vote
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                      Hi there,

                      This sounds frustrating. Can you provide a few more details?

                      - What version of TinyTap is installed? - What phone are you using and what operating system is installed? - What specific games are you trying to play? - At what point in the game does the phone crash? Upon starting the game / in the middle of playing? - Describe what happens when it crashes: does the app close? Does the phone turn off?

                      Looking forward to fixing this ASAP!

                      Regards,
                      Mara and the TinyTap team

                    • You are not installed on my phone

                      I need your website to stop popping up on my phone.

                      1 vote
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                        Hi Diane,

                        We have only encountered this issue in the past when a TinyTap app is downloaded (or was previously downloaded) on an Android device.

                        Can you please confirm your current operating system? Did you recently update your operating system?

                        Trust us, it’s not our intention to frustrate you. We are a team of tech/app lovers and we would driven mad if we couldn’t use our devices as we wanted.

                        Looking forward to resolving this soon,
                        The TinyTap Team

                      • Allow cancellation on android

                        Could you please allow android users to cancel plans. I have requested to cancel but the screen always leads me to a apple page, which is irrelevant

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                          Hi there,

                          Thanks for trying out TinyTap Pro. Sorry to hear that you didn’t love it.

                          You can update and cancel your subscription through your Apple ID (https://support.apple.com/en-il/HT202039) or Google Play account (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). Which platform did you use to sign up?

                          Do you mind sharing with us what made you want to cancel your subscription?

                          Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                          Regards,
                          Mara and the TinyTap Team

                        • Cant add images

                          Cant add imagesWhy cant i add images? I have an ipad updated ios 10.1 system and it will not let me put Any images in says too many layers.

                          6 votes
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                            Hi again,

                            Sorry to hear that you’re experiencing technical difficulties. Can you send us a few more details?

                            - What device are you working on? - What OS is installed? - Have you updated to the most recent version of TinyTap?

                            - Does it happean with all photos? only photos took by this device?

                            Please send it to: support@tinytap.it

                            Sincerely,
                            The TinyTap Team


                            Hi There,

                            We support adding up to 10 layers to each slide.
                            But if you want you can just “Stick” photos to the background and add more photos

                            After arranging a given image on your slide, double tap on it and choose “Stick” to make it a part of the background instead of one of your 10 layers. This will allow you to add more images and you won’t need to take a screen shot after adding 10 images.

                            Important notes:
                            1. After sticking an image, you…

                          • please how do I get your page to stop pooping up

                            this keeps popping up.
                            I don't play games let alone create them!

                            7 votes
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                              Thanks for reaching out. This sounds frustrating. Is the TinyTap app installed on your phone? If not, perhaps you have an app published by TinyTap installed (see this list: https://play.google.com/store/search?q=tinytap&hl=en)?

                              Please uninstall all TinyTap apps and download the latest versions.

                              If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups.

                              Looking forward to resolving this ASAP.

                            • Stop This Popping Up!!

                              I'm sick of your pop ups!

                              8 votes
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                                Thanks for reaching out. This sounds frustrating. Is TinyTap installed on your phone? Or perhaps you have an app published by TinyTap installed? If so, please uninstall it and download the latest version.

                                Or maybe a different profile associated with your device has TinyTap (or a different TinyTap app) installed?

                                If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups. You can reply here or send it directly to support@tinytap.it

                                Looking forward to resolving this ASAP,
                                The TinyTap Team

                              • Cost!?!?

                                I purchased the app at the monthly cost of $4.99, after this I began choosing games for my granddaughter. I saw no indication of extra cost for games yet I then came across the "free" games! I am very upset about this! If I was misled about the cost and I am being charged for the games I do not want the app and I do not approve of the deceptive tactics!

                                1 vote
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                                • This is virus

                                  Please how can I get rid of this headache it's pup up alone whenever I open browser

                                  1 vote
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                                  • Stop having your website pop up all the time

                                    Your tiny tap Web site pops up all the time, mostly when I do not have the app open. It pops up and says that something is wrong. Can you please change your app so that I don't get this annoying pop up all the time. I really enjoy your app but if this isn't fixed soon I will have to Uninstall the app.

                                    2 votes
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                                      Thanks for reaching out. This sounds frustrating. Perhaps you have an app published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

                                      Please uninstall all TinyTap apps and download the latest versions.

                                      If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups.

                                      Looking forward to resolving this ASAP.

                                      Sincerely,
                                      The TinyTap Team

                                    • 8 votes
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                                        Hi there,

                                        Thanks for alerting us to this problem – it sounds frustrating. Have you tried updating your game again?

                                        If so and that still didn’t work, please write in with the following details:
                                        – What device are you using?
                                        – What OS is installed?
                                        – Is the latest version of TinyTap installed?
                                        – What is the name of your game?

                                        A screen shot or even a brief video can be helpful in replicating (and then solving!) the problem. Please send to support@tinytap.it

                                        Looking forward to resolving this ASAP,
                                        The TinyTap Team

                                        Edited to add: Thanks for getting back to us with these details. Please restart your device. Often times this works. If, however, it does not, you can try uninstalling and reinstalling the TinyTap app (note: in doing so, you will lose any unsaved work).

                                      • 2 votes
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                                          Thanks for reaching out. This sounds frustrating. Is the TinyTap app installed on your phone? If not, perhaps you have an app published by TinyTap installed (see this list: https://play.google.com/store/search?q=tinytap&hl=en)?

                                          Please uninstall all TinyTap apps and download the latest versions.

                                          If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups.

                                          Looking forward to resolving this ASAP.

                                        • 1 vote
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                                            Thanks for reaching out. This is a great suggestion – we’re always eager to hear the ways in which TinyTap can be better and more relevant for the community.

                                            Lessons can be created when TinyTap is offline, but naturally the creators won’t have access to the web search images or sticker pack images, plus the lessons won’t be able to be saved or shared until the device is connected to wifi. Note that if you’re interested in collecting students’ scoring data via Insights (www.tinytap.it/pro), the device will need to be connected to internet when the student logs in and then at the end of the lesson, but if there is shaky wifi while playing the lesson, the data will still be stored as soon as the device reconnects to the internet.

                                            Lessons can also be played when TinyTap is offline, as long as they have been downloaded to…

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