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I suggest you ...

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  1. 1 vote
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      Hi there,

      Thanks for writing in. This sounds frustrating. Can you elaborate on the problem:
      – What do you mean by “open the choice”?
      – What device are you working on?
      – What error message appears?

      Please send a screen shot to support@tinytap.it

      Looking forward to resolving this issue,
      Mara and the TinyTap Team

    • 1 vote
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        Hi there,

        Thanks for taking the time to write in. This sounds frustrating.

        - What specific game were you trying to play? - What device are you playing on? - Did you check your internet connection?

        We’re eager to troubleshoot your issue and get you playing ASAP. Please reply to the above questions and send a screen shot of the issue to support@tinytap.it and we will handle it from there.

        Sincerely,
        Mara and the TinyTap Team

      • Button sensitivity

        Make the button sensitivity lighter. My little one can easily back in and outta the games too easily making it harder for him to concentrate

        1 vote
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          Thanks for taking the time to share this feedback.

          TinyTap’s pedagogical team is currently working on curated learning paths, that will help keep young players focused while moving them through a guided educational journey.

          Regards,
          Mara and the TinyTap Team

        • 1 vote
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            Hi there,

            This sounds frustrating. Please provide a few more details so that we can pinpoint and fix the problem:
            – What device are you using the app on?
            – What operating system is installed on the device?
            – Which version of TinyTap is installed?
            – At what specific point/s does the app crash and freeze? (i.e. immediately upon opening, starting to play a game, trying to create a game, trying to upload a created game, etc)

            Looking forward to resolving this ASAP,
            Mara and the TinyTap team

          • You are not installed on my phone

            Tiny Tap was installed on my phone, but I uninstalled it and about 2 or 3 weeks after is when I started having problems with an error from Tiny Tap which keeps popping up on my phone. My cell number is 703-915-6534 and I have a Droid Turbo. It has gotten to the point where I can't do anything because it pops up constantly. I need it to stop...go away.

            1 vote
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              Hi Diane,

              Thanks for reaching out. We realize this is extremely frustrating. Is it possible you have any other apps published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

              This is a bug that is caused by TinyTap Android apps that our team is working to solve. It should be resolved once the app is deleted. Is it possible you have another user account setup on your phone and one of the apps mentioned is installed there?

              Looking forward to resolving this ASAP,
              Mara and the TinyTap team

            • Sometimes my phone crashes

              Hey my phone crashes when I am doing preschool games can you fix it

              1 vote
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                Hi there,

                This sounds frustrating. Can you provide a few more details?

                - What version of TinyTap is installed? - What phone are you using and what operating system is installed? - What specific games are you trying to play? - At what point in the game does the phone crash? Upon starting the game / in the middle of playing? - Describe what happens when it crashes: does the app close? Does the phone turn off?

                Looking forward to fixing this ASAP!

                Regards,
                Mara and the TinyTap team

              • You are not installed on my phone

                I need your website to stop popping up on my phone.

                1 vote
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                  Hi Diane,

                  We have only encountered this issue in the past when a TinyTap app is downloaded (or was previously downloaded) on an Android device.

                  Can you please confirm your current operating system? Did you recently update your operating system?

                  Trust us, it’s not our intention to frustrate you. We are a team of tech/app lovers and we would driven mad if we couldn’t use our devices as we wanted.

                  Looking forward to resolving this soon,
                  The TinyTap Team

                • Allow cancellation on android

                  Could you please allow android users to cancel plans. I have requested to cancel but the screen always leads me to a apple page, which is irrelevant

                  1 vote
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                    Hi there,

                    Thanks for trying out TinyTap Pro. Sorry to hear that you didn’t love it.

                    You can update and cancel your subscription through your Apple ID (https://support.apple.com/en-il/HT202039) or Google Play account (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). Which platform did you use to sign up?

                    Do you mind sharing with us what made you want to cancel your subscription?

                    Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                    Regards,
                    Mara and the TinyTap Team

                  • private folders

                    Hi. Im an art therapist and I'm using tiny tap with clients. I wanted to know if there is a way to save their stories privately. Since I use the same computer with them...I wonder if there is a way to create different "home pages" or is it possible to save the stories somewhere else in the computer (not to publish them via facebook etc) so I can open them separately.

                    12 votes
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                      Hi there, glad TinyTap is a useful tool for your art therapy! You can always save a game privately and email the link (instead of sharing it publicly on the TinyTap market or via Facebook).

                      We also recommend creating blank cover pages for the games so that even if it shows up on your device’s homepage, unless you play the game you won’t know anything about its content (and thus you protect your clients’ privacy).

                      Hope this helps!

                    • Permitir pintar

                      A la hora de mejor el juego podrían añadir la opción de pintar mientras el juego está activo.

                      7 votes
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                        This is a great suggestion. We will try to develop this feature soon. In the meantime, try adding video to make your game more animated, or splitting your designs into puzzles to allow your players to “create” by putting the picture back together!

                      • it keeps quiting !!!

                        i spend long time designing and then suddenly it quits by itself !!!
                        its very annoying !!!!!! the app is updated and i've got a strong internet network !!

                        5 votes
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                          Hi,

                          Thanks for reaching out.

                          We will be happy to investigate this bug.
                          Can you please send us more details to: support@tinytap.it?

                          Please mention the device you’re using and if there are specific actions you took before the app crashed.

                          Thanks,
                          TinyTap Team

                        • ענייני פרטיות

                          שלום
                          אני עובדת בבית ספר לחינוך מיוחד
                          אנחנו משתמשים הרבה בתמונות של ילדים במשחקים שאנחנו מכינים
                          אם בטעות מישהו עושה שיתוף ולא סוגר את הכפתור של הפומבי, האם בשלב הזה, גם אם לא שיתף מישהו ספציפי זה מופיע באיזה מקום?
                          בכלל נושא הפרטיות מטריד אותנו
                          אם אנחנו לוחצים שהמשחק לא יהיה פומבי אש אף אחד לא יכול לראות?
                          מלבדכם אני מניחה..
                          אשמח לתשובה מהירה
                          תודה
                          נעה ניצן
                          מרפאה בעיסוק
                          בית איזי שפירא

                          29 votes
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                          • Tiny tap problem

                            Tinytap crashes every time creation packs is selected.
                            We are using iPad with OS 7.1.2

                            6 votes
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                              Sorry to hear that you’re experiencing technical difficulties. Which version of TinyTap is installed?

                              We suggest that you upgrade your iPad’s OS, especially as we’re about to roll out some new features and capabilities that will require iOS 8.

                              Do let us know if you continue to encounter this problem even after updating your OS.

                            • keeps shutting down

                              Hi I cannot access this program from my samsung tablet. I can get in from my phone but not my table. Can you please help me. I use this app a lot for work.

                              3 votes
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                                Hi there,

                                Sorry to hear that you’re experiencing technical difficulties. The app doesn’t open at all? Or it opens and it immediately shuts down?

                                Can you provide us with the following details:
                                – What OS is running on your tablet?
                                – What TinyTap version is installed?

                                Have you tried restarting the app?
                                Have you tried restarting the device?

                                Looking forward to getting to the bottom of this issue ASAP,
                                The TinyTap Team

                              • Since I updated my Ipad with the last ios9.2 Tiny Tap no longer working

                                Help.. Tiny Tap crashes every time I open it.. i deleted and re downloaded it but all that did was eliminate all my created games . So frustrating and dissapointing.. What do I do??

                                3 votes
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                                  Hi Kathy,

                                  Sorry to hear that you’re experiencing technical difficulties. It sounds very frustrating.

                                  Have you been saving your games to the TinyTap cloud (https://vine.co/v/OJB0i0hJ6MV)? That will ensure that they are backed up in the event that you have to reinstall or update the app (and it will also allow you to play them from other devices, including your web browser).

                                  If TinyTap is still crashing after you have reinstalled it, please describe all the actions performed in TinyTap between reinstalling the app, and the reoccurrence of the crashes.

                                  If you could send a video of the occurrence/es to support@tinytap.it, that would help our development team identify and fix the problem.

                                  Best,
                                  TinyTap

                                • Make the app usable for iPhone again. My daughter loved making apps, but now it says it only works with iPad.

                                  My daughter can no longer make apps on the iPhone, it says it now only works with iPad. Will this be changing?

                                  20 votes
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                                    Hi there,
                                    Unfortunately you’re right, the iPhone doesn’t support creation for now, but the good news is that we recently launched TinyTap for Android, so you can create all the activities on any device, phone or tablet.

                                    Hope this helps!
                                    The TinyTap Team

                                  • Education wifi

                                    We are not liking the new version and neither is our internet. We are a school and can longer use your app due to proxy pop ups. We don't have a problem with any other app apart from yours. We can longer use it because of this.
                                    The new log on system is also a problem. I preferred the old system where you could just download. It would take ages to log each iPad into an account. This is not set up for education sites any more.

                                    2 votes
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                                      Hi there,

                                      Thanks for reaching out. It’s always important for us to hear feedback from teachers who are using TinyTap in their classrooms.

                                      Can you elaborate on what you mean by proxy pop ups? Perhaps even send a screen shot to support@tinytap.it?

                                      Is it possible that your students are repeatedly being prompted to log in becuase the activity they are trying to access is part of TinyTap Pro (www.tinytap.it/subscription), and therefore available exclusively to TinyTap Pro subscribers?

                                      We are working on an easier way to log in an entire class full of students – bear with us! Note that once your students are each logged into their own account (https://www.youtube.com/watch?v=IThR4mCm0Rk&list=PL4kNQUtOflk94z3elHCCtTOhyTGsVUdPv), you, as their teacher, will then have the option to view their scoring data to see how they performed on each assignment and how they improve over time.

                                      Cheers,
                                      The TinyTap Team

                                    • 22 votes
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                                        Hola Llapis,

                                        Gracias por contactarnos!

                                        Este problema puede ocurrir porque otra aplicación ha tomado el control de audio del dispositivo.
                                        Por ejemplo, las aplicaciones de podcast / video (tales como cursos en línea) pueden causar este problema.
                                        También puede ocurrir debido a que el dispositivo ha sido puesto en ‘mute’.

                                        Recomendamos intentar lo siguiente:

                                        1. Comprueba que el botón de ‘mute’ no este activado y chequea el nivel de volumen del dispositivo
                                        Estos controles están situados en el lateral del dispositivo.

                                        2.Cierra todas las aplicaciones abiertas.

                                        Esto se puede hacer pulsando dos veces el botón de inicio, y pulsar el icono prolongadamente hasta que aparezca la “X” roja en la parte superior derecha del icono.

                                        Intente abrir TinyTap de nuevo y compruebe el sonido.

                                        3. Otra posibilidad es que una gran cantidad de aplicaciones ignoran la configuración del dispositivo (especialmente aplicaciones de vídeo).

                                        Sólo para asegurarnos de que nuestros dispositivos…

                                      • Cant add images

                                        Cant add imagesWhy cant i add images? I have an ipad updated ios 10.1 system and it will not let me put Any images in says too many layers.

                                        6 votes
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                                          Hi again,

                                          Sorry to hear that you’re experiencing technical difficulties. Can you send us a few more details?

                                          - What device are you working on? - What OS is installed? - Have you updated to the most recent version of TinyTap?

                                          - Does it happean with all photos? only photos took by this device?

                                          Please send it to: support@tinytap.it

                                          Sincerely,
                                          The TinyTap Team


                                          Hi There,

                                          We support adding up to 10 layers to each slide.
                                          But if you want you can just “Stick” photos to the background and add more photos

                                          After arranging a given image on your slide, double tap on it and choose “Stick” to make it a part of the background instead of one of your 10 layers. This will allow you to add more images and you won’t need to take a screen shot after adding 10 images.

                                          Important notes:
                                          1. After sticking an image, you…

                                        • Help

                                          There is no voice over and the pictures on the slides are deleted. Downloaded books are fine but all the books I have had are deleted.

                                          25 votes
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                                            1 comment  ·  Admin →

                                            Hi Greg

                                            We also just become aware of this rare bug and are working to resolve it in TinyTap’s upcoming version. Do you remember how or which flow caused it, what action you did and what screen you were in?

                                            In the future, always backup important creations on your profile. you can share them public or private, that’s the best way to backup your content.

                                            We recommend that you reinstall the app for a fresh start.
                                            Please accept our apologies, we’ll update you as soon as we release our new version.

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