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  1. Sound

    I have got no sound with Tiny Tap. Very frustrating, we created a game with the pupils and they can't play. I checked the 2 mute switches.
    Thank you for helping!

    19 votes
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    • 5 votes
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        1 comment  ·  Admin →

        Hi There,

        I’m sorry to hear that you are experiencing technical issues. This sounds frustrating.
        Could you please tell us which device you’re using? This will help us better understand the issue the issue you’re experiencing.
        You can send your reply to support@tinytap.it.
        Thank you and sorry for the inconvenience.

        Naomi from TinyTap

      • Switch Access

        Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

        9 votes
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        • Fix your app

          No matter which way I log in, it keeps asking me to log in. Very annoying

          1 vote
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            1 comment  ·  Admin →

            Hi Caroline,

            Thanks for taking the time to reach out. Do you mind answering the following questions:
            – What device are you using?
            – What OS is installed?
            – Which version of TinyTap have you downloaded?
            – Is your TinyTap account associated with an email account or a Facebook account?
            – Are you getting this prompt at a certain time in particular? For example, upon opening the app, trying to play a game, or trying to save a game?

            Write to us directly at support@tinytap.it so that we can investigate the issue and fix it.

            Looking forward to getting to the bottom of this ASAP,

            Mara and the TinyTap Team

          • 3 votes
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              1 comment  ·  Admin →

              Hi there,

              Thanks for reaching out – this sounds frustrating. The following details will help us fix the problem ASAP:
              – What’s the name of the game you’re trying to save and download?
              – What device are you working on?
              – What OS is installed?
              – What version of TinyTap is installed?
              – Have you checked your wifi connection and/or tried to switch networks?

              Respond in the comments or send to support@tinytap.it directly.

              Cheers,
              Mara and the TinyTap Team

            • Upload

              Hello, I haven't been able to upload any new game i've created recently. Could you please help me ?

              1 vote
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                Hi there,

                Thanks for reaching out – this sounds frustrating. Can you share what device you’re using, what OS is installed, which version of TinyTap is downloaded, and what error message you receive?

                You can reply in a comment here, or write directly to support@tinytap.it

                Regards,
                Mara and the TinyTap Team

              • 1 vote
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                • Here's my idea. No more malware

                  One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

                  5 votes
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                    1 comment  ·  Admin →

                    Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

                    We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

                    Can you share with us which of our apps do you have installed?
                    And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

                    Thanks.

                  • 1 vote
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                    • Sort out the counting to 100 activity as it won’t let me go past it it’s totally blocking me

                      I’m really frustrated as the boy likes it it’s just fulll of bugs!

                      1 vote
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                        Hi there,

                        Thanks for reaching out. There are dozens of counting games available on the TinyTap Market. Can you be more specific about which game is blocking you? Are you referring to a lesson that’s part of the Learning Plan?

                        Feel free to respond here, or to mara@tinytap.it for immediate assistance.

                        Cheers,
                        Mara and the TinyTap Team

                      • With iOS 11.1.2 - updated just today, but the problem has been going on for weeks n

                        I have no sound on tiny tap. I checked both mute switches and they’re okay but still no sound. Unloaded and reloaded tiny tap, rechecked mute switches, which are okay - still no sound. I work on iPad Air 2 with iOs
                        Help, please

                        1 vote
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                          Hi Tamar,

                          Thanks for reaching out. When you say that you checked both mute switches, do you mean that you swiped up the control center from the bottom of your screen AND made sure that the physical switch on the side of the device is set to ringer instead of silent (not just turning up the physical volume control)?

                          For follow-up help, please email support@tinytap.it

                          Looking forward to getting everything working for you,
                          Mara and the TinyTap Team

                        • Not working

                          The app stucks on "lets to get know each other" screen.

                          1 vote
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                            Hi there,

                            Thanks for letting us know this important feedback. Can you provide a few extra details?

                            - What device are you working on? - What OS is installed? - What version of TinyTap is downloaded? - Have you checked your internet connection and/or tried closing and re-opening the app?

                            Feel free to respond in the comments here or email support@tinytap.it directly. Looking forward to helping resolve this issue ASAP!

                            Regards,
                            Mara and the TinyTap Team

                          • help

                            I used the share link to post my game in a web tool called Deck.toys. When the kids try playing it the slides don't switch automatically when they have completed a question, but more importantly, only two of the slides show up. After the second one, when they click the arrow to move to the next one, it starts over again. Please help as I really need this as part of my lesson. I tried to find a help page on your website, but can't.

                            Thank you

                            1 vote
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                              Hi there,

                              We’re sorry to hear that you’re experiencing technical difficulties.

                              We’ll need a few more details in order to investigate the problem and try to fix it:
                              – What are the names of your game and your TinyTap account?
                              – Did you update your game and save any recent changes to the TinyTap cloud?
                              – What device are you working on?
                              – Does the game play properly and in its entirety when you’re in the TinyTap app (as opposed to Deck.toys)?
                              – We aren’t familiar with Deck.toys – can you explain why you’re sharing the game there rather than assigning it on TinyTap directly?

                              It would probably be more convenient to continue the conversation over email. That way you could also send a recording of the error, which would give our team more clues as to how to fix it. Please send the requested details and recording to support@tinytap.it

                            • Refund please...

                              I just want a refund. I spent $40 and everytime I put my son on to play it. It works for a little while then it take me to the screen where I have to pay for it. I'm already logged in and everything. It's just not working for us. Now I just rather have my money back. I tried talking to someone thru Facebook and I told them I would try and stay but it's just not going well... Thanks!

                              1 vote
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                                Hi there,

                                Thanks so much for giving TinyTap a try; we really wanted to help your son. You should not be directed to the payment screen if you are already logged in as a subscribed customer. Are you sure you’re logged in with the account that has upgraded to TinyTap Pro, and not another account?

                                As the subscription and cancellation processes are conducted via iTunes, I suggest requesting a refund from iTunes directly. Try “reporting a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.

                                In the meantime, we’d appreciate your help fixing the bug you mentioned about being redirected to the payment page. Do you mind doing a screen recording (https://www.cnet.com/how-to/how-to-use-ios-11-built-in-screen-recording-feature/) to show us what happens so that we can ensure that it doesn’t happen again? In return for this favor, we could give you a complimentary subscription.

                                Thanks for your patience and help,…

                              • 2 votes
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                                  Thanks so much for taking the time to give feedback. We are constantly tweaking the search algorithms on the TinyTap Market, making sure users find the lessons they’re looking for.

                                  If you select a country / language that doesn’t yet have a large selection of content, you will start to see games in other languages as well.

                                  Feel free to write to TinyTap’s account manager Mara (mara@tinytap.it) for personalized suggestions, depending on your language, age, and subject of choice!

                                • Spelling error Dutch version

                                  In the Dutch version is a spelling error: the word ‘Vowassenen’ (Meaning: adults) should be: ‘volwassenen’ (+ letter l)

                                  1 vote
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                                  • 1 vote
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                                      Hi there,

                                      Thanks for taking the time to reach out. Can you elaborate on which sticker pack/s specifically you’re referring to? And what device you’re working on? If you can, please send a screen shot to support@tinytap.it and our team will investigate the issue and get back to you with a solution.

                                      Cheers,
                                      The TinyTap Team

                                    • Turn off "smart play"

                                      I have seen people complaining about "smart play" several times. Unfortunately, I have the same concern. I have turned it off multiple times. However, sometimes when I open the app, it turns on again.
                                      Maybe you can make the subscribers having the option turned off by default?
                                      It really causes a serious distraction for the students doing their homework.
                                      Thank you for your hard work.

                                      1 vote
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                                        Thanks for taking the time to give this feedback – it’s always important for our team to understand how TinyTap works best in the classroom.

                                        We will look into changing the default settings for Smart Play.

                                        Cheers,
                                        Mara and the TinyTap Team

                                      • Registro

                                        No me deja registrarme porque no acepta mi direccion de correo

                                        1 vote
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                                          Hi there,

                                          Sorry to hear that you’re experiencing technical difficulties. Do you mind sending a screen shot of the error message you receive to support@tinytap.it? Our team will investigate the matter.

                                          Just a friendly reminder: your password should be at least 6 characters, and include both letters and numbers.

                                          Sincerely,
                                          Mara and the TinyTap Team

                                        • Get it working

                                          iPhone 5s, iPad mini
                                          It does nothing...

                                          1 vote
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                                            Hi there,

                                            Sorry to hear that you’re encountering technical difficulties. Please try restarting the app: double tap the home-button, swipe TinyTap up to close it, and then re-launch it.

                                            This is a pesky bug that we are currently working to resolve, but closing and re-opening the app should fix the problem in the meantime.

                                            Let me know if this helps,
                                            Mara and the TinyTap Team

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