General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Not working

    The app stucks on "lets to get know each other" screen.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)

      Hi there,

      Thanks for letting us know this important feedback. Can you provide a few extra details?

      - What device are you working on? - What OS is installed? - What version of TinyTap is downloaded? - Have you checked your internet connection and/or tried closing and re-opening the app?

      Feel free to respond in the comments here or email support@tinytap.it directly. Looking forward to helping resolve this issue ASAP!

      Regards,
      Mara and the TinyTap Team

    • the search button keeps disappearing

      this is very frustrating

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)

        Hi there,

        This sounds frustrating. The following details will help us identify and fix the problem:
        – What device are you working on?
        – What OS is installed?
        – What version of TinyTap is installed?
        – Does it disappear after a certain action?

        Feel free to respond in the comments here, or to contact support@tinytap.it directly.

        Regards,
        Mara and the TinyTap Team

      • بزؤزروو

        زيززيز

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • help

          I used the share link to post my game in a web tool called Deck.toys. When the kids try playing it the slides don't switch automatically when they have completed a question, but more importantly, only two of the slides show up. After the second one, when they click the arrow to move to the next one, it starts over again. Please help as I really need this as part of my lesson. I tried to find a help page on your website, but can't.

          Thank you

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)

            Hi there,

            We’re sorry to hear that you’re experiencing technical difficulties.

            We’ll need a few more details in order to investigate the problem and try to fix it:
            – What are the names of your game and your TinyTap account?
            – Did you update your game and save any recent changes to the TinyTap cloud?
            – What device are you working on?
            – Does the game play properly and in its entirety when you’re in the TinyTap app (as opposed to Deck.toys)?
            – We aren’t familiar with Deck.toys – can you explain why you’re sharing the game there rather than assigning it on TinyTap directly?

            It would probably be more convenient to continue the conversation over email. That way you could also send a recording of the error, which would give our team more clues as to how to fix it. Please send the requested details and recording to support@tinytap.it

          • Refund please...

            I just want a refund. I spent $40 and everytime I put my son on to play it. It works for a little while then it take me to the screen where I have to pay for it. I'm already logged in and everything. It's just not working for us. Now I just rather have my money back. I tried talking to someone thru Facebook and I told them I would try and stay but it's just not going well... Thanks!

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)

              Hi there,

              Thanks so much for giving TinyTap a try; we really wanted to help your son. You should not be directed to the payment screen if you are already logged in as a subscribed customer. Are you sure you’re logged in with the account that has upgraded to TinyTap Pro, and not another account?

              As the subscription and cancellation processes are conducted via iTunes, I suggest requesting a refund from iTunes directly. Try “reporting a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.

              In the meantime, we’d appreciate your help fixing the bug you mentioned about being redirected to the payment page. Do you mind doing a screen recording (https://www.cnet.com/how-to/how-to-use-ios-11-built-in-screen-recording-feature/) to show us what happens so that we can ensure that it doesn’t happen again? In return for this favor, we could give you a complimentary subscription.

              Thanks for your patience and help,…

            • تعليم الأطفال

              تعليم الأطفال وتسليتهم في العاب ذكاء

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • ok

                idont

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • muito bom

                  muito bom

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Sound

                    I have got no sound with Tiny Tap. Very frustrating, we created a game with the pupils and they can't play. I checked the 2 mute switches.
                    Thank you for helping!

                    19 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • kkk909090

                      kkk909090

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Here's my idea. No more malware

                        One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

                        5 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Admin →

                          Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

                          We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

                          Can you share with us which of our apps do you have installed?
                          And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

                          Thanks.

                        • Switch Access

                          Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

                          9 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Spelling error Dutch version

                            In the Dutch version is a spelling error: the word ‘Vowassenen’ (Meaning: adults) should be: ‘volwassenen’ (+ letter l)

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • 1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                Hi there,

                                Thanks for taking the time to reach out. Can you elaborate on which sticker pack/s specifically you’re referring to? And what device you’re working on? If you can, please send a screen shot to support@tinytap.it and our team will investigate the issue and get back to you with a solution.

                                Cheers,
                                The TinyTap Team

                              • אני לא יכולה לשחק במשחקים שאני בעצמי בניתי

                                שלום רב
                                אני מבקשת לבטל נעילה ותשלום למשחק שבניתי 'מילה ותמונה 2'

                                תודה
                                דינה רחמני זילברשטיין

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →

                                  שלום דינה,

                                  אשמח לקבל עוד קצת מידע כדי שאוכל לסייע לך:
                                  האם את מחוברת לאפלקציה עם שם המשתמש שלך?

                                • Turn off "smart play"

                                  I have seen people complaining about "smart play" several times. Unfortunately, I have the same concern. I have turned it off multiple times. However, sometimes when I open the app, it turns on again.
                                  Maybe you can make the subscribers having the option turned off by default?
                                  It really causes a serious distraction for the students doing their homework.
                                  Thank you for your hard work.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    Thanks for taking the time to give this feedback – it’s always important for our team to understand how TinyTap works best in the classroom.

                                    We will look into changing the default settings for Smart Play.

                                    Cheers,
                                    Mara and the TinyTap Team

                                  • Interactivity on text

                                    Have had fun using the app!
                                    I suppose the text can add interactivity too, right? When I was try to do so today, every time when I came back to play, the interactivity never worked.
                                    Thank you for the hard work.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)

                                      Hi there,

                                      Thanks for reaching out – this is a great suggestion! It shows how creatively you are experimenting with the new Houdini Images tool.

                                      Adding interactivity to text is in the plans, so stay tuned. In the meantime, however, we suggest using images or blocks of color as layers that can hide / reveal your text as desired.

                                      Happy creating,
                                      Mara and the TinyTap Team

                                    • 3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Admin →
                                      • Registro

                                        No me deja registrarme porque no acepta mi direccion de correo

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          Hi there,

                                          Sorry to hear that you’re experiencing technical difficulties. Do you mind sending a screen shot of the error message you receive to support@tinytap.it? Our team will investigate the matter.

                                          Just a friendly reminder: your password should be at least 6 characters, and include both letters and numbers.

                                          Sincerely,
                                          Mara and the TinyTap Team

                                        • Get it working

                                          iPhone 5s, iPad mini
                                          It does nothing...

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)

                                            Hi there,

                                            Sorry to hear that you’re encountering technical difficulties. Please try restarting the app: double tap the home-button, swipe TinyTap up to close it, and then re-launch it.

                                            This is a pesky bug that we are currently working to resolve, but closing and re-opening the app should fix the problem in the meantime.

                                            Let me know if this helps,
                                            Mara and the TinyTap Team

                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base