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I suggest you ...

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  1. 1 vote
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      Hi there,

      Thanks for taking the time to write in. This sounds frustrating.

      - What specific game were you trying to play? - What device are you playing on? - Did you check your internet connection?

      We’re eager to troubleshoot your issue and get you playing ASAP. Please reply to the above questions and send a screen shot of the issue to support@tinytap.it and we will handle it from there.

      Sincerely,
      Mara and the TinyTap Team

    • WHERES YOUR ability to handle things? You are a team right ??

      Time to step up your game!!!! Make it faster and easier to use it's 2017 people!!!!!

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        Hi There,

        Thanks for reaching out. We are sorry to hear you are experiencing issues. Can you specify which games or features are slow for you?

        We look forward to resolving this quickly.

        Thanks,
        Karin and the TinyTap Team

      • Button sensitivity

        Make the button sensitivity lighter. My little one can easily back in and outta the games too easily making it harder for him to concentrate

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          Thanks for taking the time to share this feedback.

          TinyTap’s pedagogical team is currently working on curated learning paths, that will help keep young players focused while moving them through a guided educational journey.

          Regards,
          Mara and the TinyTap Team

        • 1 vote
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            Hi there,

            This sounds frustrating. Please provide a few more details so that we can pinpoint and fix the problem:
            – What device are you using the app on?
            – What operating system is installed on the device?
            – Which version of TinyTap is installed?
            – At what specific point/s does the app crash and freeze? (i.e. immediately upon opening, starting to play a game, trying to create a game, trying to upload a created game, etc)

            Looking forward to resolving this ASAP,
            Mara and the TinyTap team

          • You are not installed on my phone

            Tiny Tap was installed on my phone, but I uninstalled it and about 2 or 3 weeks after is when I started having problems with an error from Tiny Tap which keeps popping up on my phone. My cell number is 703-915-6534 and I have a Droid Turbo. It has gotten to the point where I can't do anything because it pops up constantly. I need it to stop...go away.

            1 vote
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              Hi Diane,

              Thanks for reaching out. We realize this is extremely frustrating. Is it possible you have any other apps published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

              This is a bug that is caused by TinyTap Android apps that our team is working to solve. It should be resolved once the app is deleted. Is it possible you have another user account setup on your phone and one of the apps mentioned is installed there?

              Looking forward to resolving this ASAP,
              Mara and the TinyTap team

            • Sometimes my phone crashes

              Hey my phone crashes when I am doing preschool games can you fix it

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                Hi there,

                This sounds frustrating. Can you provide a few more details?

                - What version of TinyTap is installed? - What phone are you using and what operating system is installed? - What specific games are you trying to play? - At what point in the game does the phone crash? Upon starting the game / in the middle of playing? - Describe what happens when it crashes: does the app close? Does the phone turn off?

                Looking forward to fixing this ASAP!

                Regards,
                Mara and the TinyTap team

              • You are not installed on my phone

                I need your website to stop popping up on my phone.

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                  Hi Diane,

                  We have only encountered this issue in the past when a TinyTap app is downloaded (or was previously downloaded) on an Android device.

                  Can you please confirm your current operating system? Did you recently update your operating system?

                  Trust us, it’s not our intention to frustrate you. We are a team of tech/app lovers and we would driven mad if we couldn’t use our devices as we wanted.

                  Looking forward to resolving this soon,
                  The TinyTap Team

                • Allow cancellation on android

                  Could you please allow android users to cancel plans. I have requested to cancel but the screen always leads me to a apple page, which is irrelevant

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                    Hi there,

                    Thanks for trying out TinyTap Pro. Sorry to hear that you didn’t love it.

                    You can update and cancel your subscription through your Apple ID (https://support.apple.com/en-il/HT202039) or Google Play account (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). Which platform did you use to sign up?

                    Do you mind sharing with us what made you want to cancel your subscription?

                    Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                    Regards,
                    Mara and the TinyTap Team

                  • 1 vote
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                    • is not working

                      my tablet is not working

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                        Hi There,

                        Thanks for reaching out. We are sorry to hear you are experiencing issues.

                        The following information will help our team better understand the issue:
                        - What device and operating system are you using?
                        - Which version of TinyTap is on your device?
                        - What issue are you seeing, and which features are not working?

                        Please share with our team at contact@tinytap.it

                        Looking forward to resolving this quickly.

                        Thanks,
                        Karin
                        The TinyTap Team

                      • French translation

                        French translation of number categorie is " nombre, dénombrement et numération" or simply " nombre et numération" but not "numero"

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                          Hi There,

                          Thanks so much for letting us know about this. We have updated the information on our website.

                          Thank you!
                          Karin and the TinyTap Team

                        • Cancel the app

                          I downloaded this app but I saw is automatically renewed and is an payed app , if I log out and delete I don't need to pay nothing and is automatically deleted ?

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                          • translation isn't full

                            I see the website half hebrew half english

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                              Hi There,

                              Thanks for reaching out and sharing your feedback. Can you please share where you do not see Hebrew translations? Our team will look into this and make updates.

                              Thank you!
                              The TinyTap Team

                            • Better navigation

                              Make this app easier to navigate!!!! We have been charged 2 months now while we are still trying to figure out how we cancel the subscription... nothing is useful!!!

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                                Hi There,

                                Thanks for reaching out and trying TinyTap Pro. You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                                Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                                Thanks,
                                The TinyTap Team

                              • 1 vote
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                                  Hi There,

                                  Thanks for reaching out. Make sure that your iPad is not muted. If the mute tab on the side of your iPad is flipped on, you will not be able to hear sound on TinyTap.

                                  Thanks,
                                  The TinyTap Team

                                • Hi

                                  1 vote
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                                  • Make et easy to stop the payment

                                    Plz help me stop this payment AS it is ny son how made it and he is only 7

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                                      Hi There,

                                      Thanks for reaching out and trying TinyTap Pro.

                                      You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                                      Please note, you can still create and playing thousands of activities on the TinyTap Market for free.

                                      Thanks!
                                      The TinyTap Team

                                    • What the heck

                                      I just lost the abc game I made for my daughter. I do not think that making the requirement to add a question to save a game is very great. I didn't understand how to do it. The app is kind of hard to use when you want to gear it towards deaf children.

                                      4 votes
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                                        Hi Lance,

                                        Thanks for reaching out. We are sorry for your frustrations. To save a game a creator must add an activity to at least one slide. This can be a question, matching activity, or video.

                                        We truly value your feedback and would love to know what features would be useful for you. Please share with our team at tinytap@tinytap.it.

                                        Thanks!

                                        The TinyTap Team

                                      • Asl

                                        It was hard for me to create an asl game for my daughter all the options asked for me to record speech she can't hear. I would love to be able to choose a visual cue that told her when an answer was wrong.

                                        2 votes
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                                        • Please, I need your help.

                                          Since the last update, the pictures on the finished work are all blurry. I like my work to look neat and beautiful. Is there a way you can fix this problem, please? Thanks.
                                          I also want to thank you for your app. It's so great and very useful for my students.

                                          2 votes
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                                            Hi Laurence,

                                            Thanks for reaching out. We’re sorry to hear you are experiencing issues. We’re going to get this fixed as quickly as possible!

                                            The following information will help our team best understand the issue:
                                            -What device are you using, and which operating system is on your device?
                                            -What games are you experiencing issues with?

                                            Please send this information to support@tinytap.it and our team will look into this right away.

                                            Thanks!
                                            The TinyTap Team

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