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  1. Upload

    Hello, I haven't been able to upload any new game i've created recently. Could you please help me ?

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      Hi there,

      Thanks for reaching out – this sounds frustrating. Can you share what device you’re using, what OS is installed, which version of TinyTap is downloaded, and what error message you receive?

      You can reply in a comment here, or write directly to support@tinytap.it

      Regards,
      Mara and the TinyTap Team

    • 1 vote
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      • Quiero cancelar la suscripción y no doy permiso de que me hagan cargos a mi tarjeta

        No me gusta la app así que deseo que me ayuden a cancelar la suscripcion y no doy permiso de realizar cargos a mi tarjeta.
        Gracias!!!!

        3 votes
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          1 comment  ·  Admin →

          Hi There

          I’m sorry to hear about your experience.
          As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
          You can always request a refund from Apple (https://reportaproblem.apple.com/).

          please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

          We look forward to resolving this quickly.
          Naomi from TinyTap

        • you have charged me $95 for this app despite several emails from me requesting assistance to unsubscribe. I see I am not alone.

          I will be contacting iTUnes to make an official complaint as I see there are plenty of other clients with similar complaints. It should not be this difficult to unsubscribe. Absolute rip off. I find it almost laughable that your account manager, Ania Berman, contacted me within seconds of my subscribing for the free trial but after several emails to Ania advising of my difficulty unsubscribing more than 10 days ago -I am still waiting for a reply. I will ensure I leave regular reviews cautioning other parents before they consider signing up. The content was no way near worth…

          4 votes
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            1 comment  ·  Admin →

            Hi Lisa,
            Our apologies for the delayed response.
            Our records show that you were refunded the full subscription amount from Apple.
            I would like to compensate you for your trouble and will contact you by email.

            Sincerely,
            Naomi from TinyTap

          • 1 vote
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              1 comment  ·  Admin →

              Hi There

              I’m sorry to hear that you are experiencing issues.
              As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
              You can always request a refund from Apple (https://reportaproblem.apple.com/).

              please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

              We look forward to resolving this quickly.
              Naomi from TinyTap

            • Hello.i’ve recently Tried to share an activity I made in tiny tap with a friend via mail and she got it as a premium activity and can’t play

              Via mail and she can’t play it cause it’premium. What to do?
              How can I share an activity without uploading it to the store?

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                1 comment  ·  Admin →

                Hi Drorit,
                Some of the activities on the TinyTap marketplace were made Premium, as part of our company’s model.
                Of course, you can make sure your activity is kept free. Please write us at support@tinytap.it, with the activity name – and we will make sure it is open for everyone.

              • Check your spelling

                Use your own app so as to improve your English. It’s spelled relationship not relashionship and you say spend time with your kids instead of spent time with your kids. I stopped reading after the first 2 tips...

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                  1 comment  ·  Admin →

                  Hi Suzanne,

                  Thanks for the suggestion, TinyTap is indeed a powerful tool to learn a language with visuals and Voice.

                  We also saw the mistakes you mentioned, the activity was removed.
                  May I ask if you’re a Parent or a Teacher?

                • 3 votes
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                    1 comment  ·  Admin →

                    Hi there,

                    Thanks for reaching out – this sounds frustrating. The following details will help us fix the problem ASAP:
                    – What’s the name of the game you’re trying to save and download?
                    – What device are you working on?
                    – What OS is installed?
                    – What version of TinyTap is installed?
                    – Have you checked your wifi connection and/or tried to switch networks?

                    Respond in the comments or send to support@tinytap.it directly.

                    Cheers,
                    Mara and the TinyTap Team

                  • edit tinytaps after publishing

                    Can i edit a tinytap after publishing? my students have a lot of mistake and i need to correct them, but i can`t take their ipads to my house and i need to publish their tinytap to correct their work

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                    • 1 vote
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                      • 1 vote
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                        • 2 votes
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                          • can't upload to TinyTap Market

                            I am a frequent user and I have made many activities in TinyTap. Today I was not able to upload any new activities to the TinyTap Market. It does not give me the option when i press the upload button. I need help, I made nine activities for my students that I cant upload.

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                            • לעלות משכורות למפתחי אנדרואיד

                              לעלות משוכורות למפתחי אנדרואיד

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                              • Sort out the counting to 100 activity as it won’t let me go past it it’s totally blocking me

                                I’m really frustrated as the boy likes it it’s just fulll of bugs!

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                                  Hi there,

                                  Thanks for reaching out. There are dozens of counting games available on the TinyTap Market. Can you be more specific about which game is blocking you? Are you referring to a lesson that’s part of the Learning Plan?

                                  Feel free to respond here, or to mara@tinytap.it for immediate assistance.

                                  Cheers,
                                  Mara and the TinyTap Team

                                • With iOS 11.1.2 - updated just today, but the problem has been going on for weeks n

                                  I have no sound on tiny tap. I checked both mute switches and they’re okay but still no sound. Unloaded and reloaded tiny tap, rechecked mute switches, which are okay - still no sound. I work on iPad Air 2 with iOs
                                  Help, please

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                                    Hi Tamar,

                                    Thanks for reaching out. When you say that you checked both mute switches, do you mean that you swiped up the control center from the bottom of your screen AND made sure that the physical switch on the side of the device is set to ringer instead of silent (not just turning up the physical volume control)?

                                    For follow-up help, please email support@tinytap.it

                                    Looking forward to getting everything working for you,
                                    Mara and the TinyTap Team

                                  • 1 vote
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                                    • المعادن

                                      خصائص المعادن

                                      1 vote
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                                      • night, night

                                        solidaridad es una fuerza tremenda.

                                        Shalom

                                        1 vote
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                                        • الابتدائي

                                          اسئله عن الجمع

                                          4 votes
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