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  1. Aww man

    Could you please update the Simpsons trivia game and you won't let me share my games and I can't download other people's games and what does error code Jeff mean

    1 vote
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      Hi there,

      Thanks for reaching out. Can you be specific about the update you’d like to see in the Simpson’s game?

      Does it say why you aren’t allowed to share your games or download others’? Have you activated your TinyTap account? Are you connected to a strong wifi network?

      What happens right before error code Jeff appears? The more details (device, OS, version of TinyTap, username) the better we can get to the bottom of this!

      Contact us at support@tinytap.it with as much information as possible and we’ll take it from there.

      Regards,
      The TinyTap Team

    • 3 votes
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        1 comment  ·  Admin →
      • 4 votes
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          Sorry to hear that you’re experiencing technical difficulties – thank you for reaching out.

          Please write to support@tinytap.it with the following details:
          – On what device are you working?
          – Which OS is installed?
          – Which version of TinyTap is installed?
          – Are you trying to search the TinyTap Market or in the web image search feature during the creation process?
          – Are you connected to wifi?
          – Have you tried connecting to a different wifi network to see if it works?
          – Any screen shots or even short video clips would help us solve this problem.

          Regards,
          The TinyTap Team

        • help please!

          Tiny tap has frozen on one slide - how can I get out of it?

          2 votes
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            Hi there,

            Sorry to hear that you’re experiencing technical difficulties. Please write to support@tinytap.it with the following details:
            – What game is freezing? On what slide?
            – On what device are you playing this game (iPad, Android tablet, smartphone, web player)?
            – Have you tried closing TinyTap and re-opening it?

            Looking forward to getting to the bottom of this.
            The TinyTap Team

          • I recently updated TinyTap to the newest version, and now all my games have changed the color?

            After the Update of TinyTap yesterday, suddenly all my games have changed the color, that I have chosen for the cover.
            It looks beautyful, since TinyTap now seems to choose the best color for the games, and the variety of colors are now huge. BUT most of my games are categorised through the Colors that I have chosen for them, so I now have a problem with categorising...
            It seems that I can change the color back if I edit hehe games, BUT I have like 150 games on each of my iPads, and I have 4 Ipads, that I…

            2 votes
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            • Save game under different name, so you get an exact copy...

              ... just as if you save a document on your computer.
              I often create a game, and then wish to have it in more than one version. For instance in a different language as well.
              Right now I have to make the same game all over again, put in the pictures and do the tracing and all again.
              I have noticed that there is a COPY function, but it doesnt seem to work?
              BR Supermor

              11 votes
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              • Jalen

                You app won't let me Share my games and I tried to update the simpsons game but it still wouldn't update I'm not saying I dont like your app or anything

                4 votes
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                  1 comment  ·  Admin →
                • Bonjour Est-ce qu'il serait possible de sélectionner seulement quelques pages d'un jeu : pour adapter la difficulté selon les enfants

                  Est-ce qu'on pourrait avoir une vision des erreurs à la fin du jeu : quelles pages sont réussies ou non ?

                  1 vote
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                    Thanks for reaching out – great suggestion.

                    While this feature is not currently available, there is a work-around. Each time you complete the layout of your page and tap to add an interactive layer, that page is automatically saved to your device’s camera roll. This allows you to create identical games (or games that are partial versions of a full-length game, if you so desire) with just a few taps. Simply add a new page, import the a saved image from your original game (from your device’s photo album), double tap the image to make it the background (https://vine.co/v/MEHXmg6UpxA), and then add the interactive layer.

                    Hope this helps.
                    Happy creating!
                    The TinyTap Team

                  • 1 vote
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                      We’re not sure why this is, but there is one quick way to fix it. Please write an email from the address associated with your TinyTap account with a request to reset your password.

                    • Tiny tap problem

                      Tinytap crashes every time creation packs is selected.
                      We are using iPad with OS 7.1.2

                      6 votes
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                        Sorry to hear that you’re experiencing technical difficulties. Which version of TinyTap is installed?

                        We suggest that you upgrade your iPad’s OS, especially as we’re about to roll out some new features and capabilities that will require iOS 8.

                        Do let us know if you continue to encounter this problem even after updating your OS.

                      • 1 vote
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                        • 1 vote
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                            Thanks for the suggestion – it’s great idea. We have plans for more child proofing. Stay tuned!

                            Cheers,
                            The TinyTap Team

                          • Keep getting error code Jeff when trying to update my games...

                            Also cannot download my games, they download and stay grey and cannot be opened. I have three different iPads, and only one is working now. They used to work all of them. I tried to log out of my account several times, switch off the wifi and restart the iPads. I even tried to udgrade one of them to IOS 8.3, but still not working. Do you have any suggestions, and please dont ask me to uninstall!!!! I have 100 games on each, and some are not saved yet....

                            1 vote
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                              Sorry to hear that you’re experiencing technical difficulties.

                              We need a bit more information from you in order to get to the bottom of the problem. Please send the following to support@tinytap.it:
                              – What email address associated with your account
                              – Do you encounter these issues with only certain games or with all games that you try to update and/or download?
                              – When does the error code appear? Before/during/after the circle fills up?
                              – Are they all the same type of iPad? Which iOS is installed currently? Which version of TinyTap is installed?
                              – Any screen shots or even brief videos would be super helpful.

                              Thanks, looking forward to resolving this ASAP.
                              The TinyTap Team

                            • Directing new users to a "how to manual" or Q&A blog?

                              I can't figure out how to go back and edit a saved game

                              1 vote
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                                Hi there,

                                Thanks for reaching out. We are in the process of compiling an in-depth how-to manual … in the meantime, though …
                                – Browse the tens of video tutorials created by TinyTap users from around the world (https://www.youtube.com/watch?v=QBZeFJrZmCc&list=PL4kNQUtOflk-qvjAThJW9SiiwMlkkRfm_&index=4)
                                – Play this tutorial game created by one of TinyTap’s Trusted Teachers (http://www.tinytap.it/games/geqp/play/)
                                – Take a look at these simple tips for enhancing your creations (http://blog.tinytap.it/2014/08/tutorials-enhance-your-app/).

                                As for editing a saved game, just tap on the pencil (https://vine.co/v/OzrjxtUHt2w). Some editing tips:
                                – On iPads, you have the option of editing the image while still preserving the interactivity you’ve set up. You can’t edit the existing text, but you can lay new text and images on top of it (https://vine.co/v/OzrjxtUHt2w).
                                – In both Android and iPad versions, each time you complete the layout of your page and tap to add an interactive…

                              • Make the activities switch accessible.

                                I work with many students who are in wheelchairs. They use one or two switches to access other apps on the iPad. It would be great if they could access this app the same way.

                                4 votes
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                                  Thanks for reaching out!

                                  This is a great suggestion – one that we hope to implement. It’s important for us to hear that the TinyTap community is excited about and waiting for capabilities like this. Thanks again for writing in.

                                • 8 votes
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                                    Hi Drew,

                                    Thanks for reaching out. We are in the process of compiling an FAQ … in the meantime, though …

                                    - Browse the tens of video tutorials created by TinyTap users from around the world (https://www.youtube.com/watch?v=QBZeFJrZmCc&list=PL4kNQUtOflk-qvjAThJW9SiiwMlkkRfm_&index=4) - Play this tutorial game created by one of TinyTap’s Trusted Teachers (http://www.tinytap.it/games/geqp/play/) - Take a look at these simple tips for enhancing your creations (http://blog.tinytap.it/2014/08/tutorials-enhance-your-app/).

                                    Hope this helps!
                                    The TinyTap Team

                                  • Make it work!

                                    It does not start either with one of my games or with someone else game.

                                    7 votes
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                                      Sorry to hear that you’re experiencing technical difficulties.

                                      Please provide the following details:
                                      – On what device/s are you working?
                                      – What operating system/s are installed?
                                      – Which version of TinyTap is installed?
                                      – Which specific games were downloaded and not working?
                                      – Are any of your downloaded games working properly, or none?

                                      Can you send a screen shot – or even a video – of the error when it won’t let you download a game? Send to support@tinytap.it

                                      Looking forward to resolving this ASAP.

                                    • Help me

                                      Having trouble downloading games. They appear to be downloading but cannot be accessed after entering my play space. The icons appear to be unlighted (grayish in color).

                                      4 votes
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                                        1 comment  ·  Admin →

                                        Sorry to hear that you’re experiencing technical difficulties.

                                        Please provide the following details:
                                        – On what device/s are you working?
                                        – What operating system/s are installed?
                                        – Which version of TinyTap is installed?
                                        – Which specific games were downloaded and not working?
                                        – Are some of your downloaded games working properly?

                                        Can you send a screen shot – or even a video – of the error when it won’t let you download a game? Send to support@tinytap.it

                                        Looking forward to resolving this ASAP.

                                      • Add an easy update button on downloaded games.

                                        I make games, and often update them as we go along. I would like to see an update button where you can easily download the updated version. Right now, you need to go back to discover mode to update the game.

                                        2 votes
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                                          You make a great point here. It’s something we will work to add.

                                          In the meantime, anyone who “likes” the game (by clicking the heart at the bottom of the game or on the end screen of the game) will receive an email each time the game has been updated. That can help at least clue them into the fact that there is a more current version of the game and that it’s time to delete and re-download it to their device.

                                          Cheers,
                                          The TinyTap Team

                                        • Upload games with Challenge Mode enabled

                                          I set specifics in Challenge Mode for each game (such as 1 life 8 seconds), but once students download it the Challenge Mode dissapears and I have to set if for each individually.

                                          4 votes
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