Hi there,

Thanks for writing in. This sounds frustrating. Can you elaborate on the problem:
– What do you mean by “open the choice”?
– What device are you working on?
– What error message appears?

Please send a screen shot to support@tinytap.it

Looking forward to resolving this issue,
Mara and the TinyTap Team

Hi there,

Thanks for taking the time to write in. This sounds frustrating.

- What specific game were you trying to play? - What device are you playing on? - Did you check your internet connection?

We’re eager to troubleshoot your issue and get you playing ASAP. Please reply to the above questions and send a screen shot of the issue to support@tinytap.it and we will handle it from there.

Sincerely,
Mara and the TinyTap Team

Hi There,

Thanks for reaching out. We are sorry to hear you are experiencing issues. Can you specify which games or features are slow for you?

We look forward to resolving this quickly.

Thanks,
Karin and the TinyTap Team

Thanks for taking the time to share this feedback.

TinyTap’s pedagogical team is currently working on curated learning paths, that will help keep young players focused while moving them through a guided educational journey.

Regards,
Mara and the TinyTap Team

Hi there,

This sounds frustrating. Please provide a few more details so that we can pinpoint and fix the problem:
– What device are you using the app on?
– What operating system is installed on the device?
– Which version of TinyTap is installed?
– At what specific point/s does the app crash and freeze? (i.e. immediately upon opening, starting to play a game, trying to create a game, trying to upload a created game, etc)

Looking forward to resolving this ASAP,
Mara and the TinyTap team

Hi Diane,

Thanks for reaching out. We realize this is extremely frustrating. Is it possible you have any other apps published by TinyTap installed on your phone – see this list: https://play.google.com/store/search?q=tinytap&hl=en

This is a bug that is caused by TinyTap Android apps that our team is working to solve. It should be resolved once the app is deleted. Is it possible you have another user account setup on your phone and one of the apps mentioned is installed there?

Looking forward to resolving this ASAP,
Mara and the TinyTap team

Hi there,

This sounds frustrating. Can you provide a few more details?

- What version of TinyTap is installed? - What phone are you using and what operating system is installed? - What specific games are you trying to play? - At what point in the game does the phone crash? Upon starting the game / in the middle of playing? - Describe what happens when it crashes: does the app close? Does the phone turn off?

Looking forward to fixing this ASAP!

Regards,
Mara and the TinyTap team

Hi Diane,

We have only encountered this issue in the past when a TinyTap app is downloaded (or was previously downloaded) on an Android device.

Can you please confirm your current operating system? Did you recently update your operating system?

Trust us, it’s not our intention to frustrate you. We are a team of tech/app lovers and we would driven mad if we couldn’t use our devices as we wanted.

Looking forward to resolving this soon,
The TinyTap Team

Hi there,

Thanks for trying out TinyTap Pro. Sorry to hear that you didn’t love it.

You can update and cancel your subscription through your Apple ID (https://support.apple.com/en-il/HT202039) or Google Play account (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en). Which platform did you use to sign up?

Do you mind sharing with us what made you want to cancel your subscription?

Please note, you can still create and play thousands of activities on the TinyTap Market for free.

Regards,
Mara and the TinyTap Team

Hi There,

Thanks for reaching out. We would love to know more about your experience on TinyTap. Please reach out to contact@tinytap.it to share your feedback.

Thanks!
The TinyTap Team

Hi There,

Thanks for reaching out. We are sorry to hear you are experiencing issues.

The following information will help our team better understand the issue:
- What device and operating system are you using?
- Which version of TinyTap is on your device?
- What issue are you seeing, and which features are not working?

Please share with our team at contact@tinytap.it

Looking forward to resolving this quickly.

Thanks,
Karin
The TinyTap Team

Hi There,

Thanks so much for letting us know about this. We have updated the information on our website.

Thank you!
Karin and the TinyTap Team

Hi Raphael,

You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

Please note, you can still create and play thousands of activities on the TinyTap Market for free.

Thanks,
Karin

Hi There,

Thanks for reaching out and sharing your feedback. Can you please share where you do not see Hebrew translations? Our team will look into this and make updates.

Thank you!
The TinyTap Team

Hi There,

Thanks for reaching out and trying TinyTap Pro. You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

Please note, you can still create and play thousands of activities on the TinyTap Market for free.

Thanks,
The TinyTap Team

Hi There,

Thanks for reaching out. Make sure that your iPad is not muted. If the mute tab on the side of your iPad is flipped on, you will not be able to hear sound on TinyTap.

Thanks,
The TinyTap Team

Hi There,

Thanks for reaching out and trying TinyTap Pro.

You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

Please note, you can still create and playing thousands of activities on the TinyTap Market for free.

Thanks!
The TinyTap Team

Hi Lance,

Thanks for reaching out. We are sorry for your frustrations. To save a game a creator must add an activity to at least one slide. This can be a question, matching activity, or video.

We truly value your feedback and would love to know what features would be useful for you. Please share with our team at tinytap@tinytap.it.

Thanks!

The TinyTap Team