Hi Miriam,

I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

1. Which device are you using and what operating system is installed?
2. Which version of TinyTap are you using?
3. What error message do you see?
4. Please send a screenshot or screen recording

Please send this information to me directly at brooke@tinytap.it and we will get back to you asap.

Sincerely,
Brooke and the TinyTap Team

Hi there,

Thanks for reaching out to us! Unfortunately this feature is not available yet, but it is a fantastic idea. I have forwarded your suggestion to my team so hopefully we will be able to implement it in the near future. If you have any further suggestions please feel free to be in touch with me directly at brooke@tinytap.it

Sincerely,
Brooke and the TinyTap Team

Hi Jessica,

Thanks for taking the time to reach out. I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

1. Which device are you using and what operating system is installed?
2. Which version of TinyTap are you using?
3. What error message do you see?

Please write to me directly at brooke@tinytap.it so we can get this taken care of for you.

Sincerely,
Brooke and the TinyTap Team

Hi there,

I’m so sorry for the misunderstanding with how our app works. TinyTap is a free app! The subscription is for TinyTap Premium, which includes extra features such as access to more content. When you register, you can choose to start a free trial, evaluate whether or not it’s worth it, and then decide if you want to keep the premium version and pay for it or if you want to unsubscribe and enjoy the basic version of the app. You can unsubscribe anytime you want and as I mentioned, keep playing and creating games on the basic version for free.

We suggest requesting a FULL refund via iTunes, since they handle subscribing and unsubscribing (reportaproblem.apple.com). You can cancel your subscription through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039. Keep me posted on what is determined at brooke@tinytap.it

Sincerely,
Brooke and the TinyTap Team

Hi Ayelet,

I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

-Which device are you using and what operating system is installed?
-Which version of TinyTap are you using?
-What error message do you see?
-Please send a screenshot or screen recording

We look forward to resolving this quickly. Please email me directly at brooke@tinytap.it

Sincerely,
Brooke and the TinyTap team

Hi Jessica,

Thanks so much for sharing this suggestion – our team is very eager to add switch integration to TinyTap. We’ll be in touch to learn more about what specific features and functionalities you need … stay tuned!

Regards,
Mara and the TinyTap Team

Hi Sara,

I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

-Which device are you using and what operating system is installed?
-Which version of TinyTap are you using?
-What error message do you see?
-Please send a screenshot or screen recording.

We look forward to resolving this quickly.

Please be in touch with me directly at brooke@tinytap.it

Sincerely,
Brooke and the TinyTap Team

Hi there,
I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:
Which device are you using and what operating system is installed?
Which version of TinyTap are you using?

You can email us back at support@tinytap.it
We look forward to resolving this quickly.

Sincerely,
Naomi and the TinyTap Team

Hi there,

I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:
Which device are you using and what operating system is installed?
Which version of TinyTap are you using?
Which ios version are you using?

You can email us back at support@tinytap.it
We look forward to resolving this quickly.

Sincerely,
Naomi and the TinyTap Team

Hi There

I’m sorry to hear about your experience.
As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
You can always request a refund from Apple (https://reportaproblem.apple.com/).

please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

We look forward to resolving this quickly.
Naomi from TinyTap

Hi There

Thanks for taking the time to write a review.
There is indeed a 14-day free trial, and there are two notification screens which explain that unless canceled beforehand, the subscription will automatically start at the end of the free trial.
As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
You can always request a refund from Apple (https://reportaproblem.apple.com/).

Let us know if you have any difficulties and we’ll be happy to assist in getting a refund.

Hi Lauren,

Thanks for reaching out. This sounds frustrating. Can you share the following details with us:
– What device are you working on?
– What OS is installed?
– What version of TinyTap is installed?
– Have you checked the wifi connection or tried connecting to a different network?

Please send these answers to support@tinytap.it so that we can investiage the issue and help resolved it ASAP.

Regards,
Mara and the TinyTap Team

Hi Caroline,

Thanks for taking the time to reach out. Do you mind answering the following questions:
– What device are you using?
– What OS is installed?
– Which version of TinyTap have you downloaded?
– Is your TinyTap account associated with an email account or a Facebook account?
– Are you getting this prompt at a certain time in particular? For example, upon opening the app, trying to play a game, or trying to save a game?

Write to us directly at support@tinytap.it so that we can investigate the issue and fix it.

Looking forward to getting to the bottom of this ASAP,

Mara and the TinyTap Team

Hi There,

I’m sorry to hear that you are experiencing technical issues. This sounds frustrating.
Could you please tell us which device you’re using? This will help us better understand the issue the issue you’re experiencing.
You can send your reply to support@tinytap.it.
Thank you and sorry for the inconvenience.

Naomi from TinyTap

Hi there,

You can update and cancel your subscription at any time – detailed instructions here: http://blog.tinytap.it/frequently-asked-questions/ Please note, you can still create and play thousands of activities on the TinyTap Market for free.

Cheers,
The TinyTap Team

Hi there, thanks for reaching out.

Did you try logging in with your regular email address and password (the email address associated with your Facebook account)?
Alternatively, you can try logging in with your TinyTap USERNAME and password.

Please answer the following questions to help us get to the root of the issue:
1. What device are you using?
2. What OS is installed?
3. Which version of TinyTap is downloaded?

Please send the answers to these questions, along with screen shots or screen recordings, to support@tinytap.it

Looking forward to helping you ASAP,
Mara and the TinyTap Team

Thanks for reaching out and sharing this suggestion! Our development team is working on this feature as we speak! Stay tuned ;)

Out of curiosity, what types of lessons or games are you hoping to create with multiple correct answers? We love learning how the TinyTap community creates and teaches with the platform!

Cheers,
Mara and the TinyTap Team