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  1. My credit card has been charged automatically, please help

    Hi i need help, just found out that my credit card has automatically charged after a free trial. My kid doesnt even play it anymore. How can i cancel this subscription and get a refund? I am using android/google play.

    Tried to email you at brooke@tinytap.it but failed to send. Please give a solution for this problem.

    15 votes
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      1 comment  ·  Admin →
    • 1 vote
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      • Cantonese

        Please consider adding the cantonese language. Your app is absolutely amazing and would cater for all those seeking cantonese childrens games as there arent many out there.

        1 vote
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        • I want to cancel my subscription and I can't please help

          Help please I want to cancel my subscription and I can't seem to be able to do it.

          4 votes
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          • love

            💖

            3 votes
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              1 comment  ·  Admin →
            • Sigo sin poder subir mis actividades

              Hola, sigo sin poder subir mis actividades, a pesas de los consejos: instalé y desinstalé la aplicación, la dejé cargando mucho tiempo, creé otras actividades, hice una tarea con solo una diapositiva para subirla a la nube e ir actualizandola de ahí , lo he hecho desde diferentes dispositivos y tampoco, nada funciona. ¿Será mi cuenta?, ¿Le pasa a más personas?

              1 vote
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              • كثرة الاعلانات

                اعلانات كثيرة

                1 vote
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                • Help me with my problem

                  I made a game on tiny tap, then I copied it and changed some things on the copied game, but now I can’t save or share the copied game, when I try it gives the link to the original game. What can I do?

                  2 votes
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                    1 comment  ·  Admin →

                    Hi Miriam,

                    I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

                    1. Which device are you using and what operating system is installed?
                    2. Which version of TinyTap are you using?
                    3. What error message do you see?
                    4. Please send a screenshot or screen recording

                    Please send this information to me directly at brooke@tinytap.it and we will get back to you asap.

                    Sincerely,
                    Brooke and the TinyTap Team

                  • Make it possible to assign courses to a class.

                    I would like to have more control over the games that my students play. It is way too easy for them to get distracted by a cool looking game I haven't assigned.

                    3 votes
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                      1 comment  ·  Admin →

                      Hi there,

                      Thanks for reaching out to us! Unfortunately this feature is not available yet, but it is a fantastic idea. I have forwarded your suggestion to my team so hopefully we will be able to implement it in the near future. If you have any further suggestions please feel free to be in touch with me directly at brooke@tinytap.it

                      Sincerely,
                      Brooke and the TinyTap Team

                    • Últimamente no me deja compartir las actividades que hago en la nube,¿Sabéis a qué se debe?

                      Últimamente no me deja compartir las actividades que hago en la nube,¿Sabéis a qué se debe?

                      1 vote
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                        1 comment  ·  Admin →

                        Hi Jessica,

                        Thanks for taking the time to reach out. I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

                        1. Which device are you using and what operating system is installed?
                        2. Which version of TinyTap are you using?
                        3. What error message do you see?

                        Please write to me directly at brooke@tinytap.it so we can get this taken care of for you.

                        Sincerely,
                        Brooke and the TinyTap Team

                      • I never purchased a subscription and you automatically charged me for a year subscription. I would like a full refund.

                        I never purchased a subscription and you automatically charged me for a year subscription. I would like a full refund and to cancel it.

                        23 votes
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                          Hi there,

                          I’m so sorry for the misunderstanding with how our app works. TinyTap is a free app! The subscription is for TinyTap Premium, which includes extra features such as access to more content. When you register, you can choose to start a free trial, evaluate whether or not it’s worth it, and then decide if you want to keep the premium version and pay for it or if you want to unsubscribe and enjoy the basic version of the app. You can unsubscribe anytime you want and as I mentioned, keep playing and creating games on the basic version for free.

                          We suggest requesting a FULL refund via iTunes, since they handle subscribing and unsubscribing (reportaproblem.apple.com). You can cancel your subscription through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039. Keep me posted on what is determined at brooke@tinytap.it

                          Sincerely,
                          Brooke and the TinyTap Team

                        • Les images sont modifiées, déplacées ou noircies

                          Bonjour,
                          Depuis quelques temps, je subis des bugs en utilisant l’application.
                          Dès que je veux coller une image, celle- ci se colle à un autre endroit.
                          Ma solution fut de ne plus coller les images. Mais aujourd’hui, j’ai ajouter une activité « puzzle de forme » à mon slide et toutes les images se sont déplacées, modifiées ou noircies. J’ai dû abandonner l’activité.

                          Je profite de ce mail pour faire aussi une suggestion. Parfois, j’ai besoin de layouts où il y a 3, 5 ou 7 cases. Malheureusement, ça n’existe pas. Serait il possible que vous en ajoutiez, SVP?
                          Une…

                          1 vote
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                            1 comment  ·  Admin →

                            Hi Laurence,

                            Thank you for taking the time to reach out to us. I always enjoy hearing from TinyTap creators, and I’m delighted to know that your students are loving our app.

                            I am so sorry you are experiencing issues, I’m sure it is extremely frustrating. I have sent what you wrote to our tech team and they are going to look into this asap. With that being said, do you mind sharing with me directly (brooke@tinytap.it) the following information?

                            1. Which device are you using and what operating system is installed?
                            2. Which version of TinyTap are you using?
                            3. What error message do you see?
                            4. Please send a screenshot or recording of the process.

                            This info will greatly help our team to understand exactly what is happening. We are eager to solve this issue quickly. Thanks again for taking the time to reach out to…

                          • Few problems

                            Hi, I really enjoy using this app and it's very useful for me, but recently there are few problems. First, the interactivity doesn't work. Second, when I'm trying to paste image, it pasting it to an other place. In addition, the app is getting stuck. I hope you can help and solve this problems. Thank you!

                            1 vote
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                              1 comment  ·  Admin →

                              Hi Ayelet,

                              I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

                              -Which device are you using and what operating system is installed?
                              -Which version of TinyTap are you using?
                              -What error message do you see?
                              -Please send a screenshot or screen recording

                              We look forward to resolving this quickly. Please email me directly at brooke@tinytap.it

                              Sincerely,
                              Brooke and the TinyTap team

                            • Make tiny tap switch accessible for students with multiple disabilities to easily turn the pages and independently access visually adaptions

                              Switch accessible allows students with multiple disabilities to access visually adapted books with sounds.

                              1 vote
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                                Hi Jessica,

                                Thanks so much for sharing this suggestion – our team is very eager to add switch integration to TinyTap. We’ll be in touch to learn more about what specific features and functionalities you need … stay tuned!

                                Regards,
                                Mara and the TinyTap Team

                              • App not loading ...

                                Not sure what this "Idea" is all about… The problem I'm experiencing is the first lesson will not load. I am a new user, all signed up, we get to farm animals but the lesson will not load. Please help! We are using an iPad. Version 9.3.5

                                5 votes
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                                  1 comment  ·  Admin →

                                  Hi Sara,

                                  I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

                                  -Which device are you using and what operating system is installed?
                                  -Which version of TinyTap are you using?
                                  -What error message do you see?
                                  -Please send a screenshot or screen recording.

                                  We look forward to resolving this quickly.

                                  Please be in touch with me directly at brooke@tinytap.it

                                  Sincerely,
                                  Brooke and the TinyTap Team

                                • do not open

                                  I have done an app update and now it does not open

                                  1 vote
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                                    1 comment  ·  Admin →

                                    Hi there,
                                    I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:
                                    Which device are you using and what operating system is installed?
                                    Which version of TinyTap are you using?

                                    You can email us back at support@tinytap.it
                                    We look forward to resolving this quickly.

                                    Sincerely,
                                    Naomi and the TinyTap Team

                                  • Facebook Login issues.

                                    The app on the iPad will not let me log in using Facebook, which I have previously done. Very frustrating, please advice how this can be fixed?
                                    Thanks

                                    2 votes
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                                      1 comment  ·  Admin →

                                      Hi there,

                                      I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:
                                      Which device are you using and what operating system is installed?
                                      Which version of TinyTap are you using?
                                      Which ios version are you using?

                                      You can email us back at support@tinytap.it
                                      We look forward to resolving this quickly.

                                      Sincerely,
                                      Naomi and the TinyTap Team

                                    • Don’t steal, make money the professional way

                                      Woke up this morning to $85 subscription bill.. I deleted your app since it was impossible to work with.. you are FRAUD! Give my money back or I’ll do all I can to get it back!

                                      7 votes
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                                        Hi There

                                        I’m sorry to hear about your experience.
                                        As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
                                        You can always request a refund from Apple (https://reportaproblem.apple.com/).

                                        please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

                                        We look forward to resolving this quickly.
                                        Naomi from TinyTap

                                      • I downloaded the free version and you charged me for 200 shekels!!!! I demand that you will refund me

                                        I downloaded the free version and you charged me for 200 shekels!!!! I demand that you will refund me

                                        1 vote
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                                          1 comment  ·  Admin →

                                          Hi There

                                          Thanks for taking the time to write a review.
                                          There is indeed a 14-day free trial, and there are two notification screens which explain that unless canceled beforehand, the subscription will automatically start at the end of the free trial.
                                          As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
                                          You can always request a refund from Apple (https://reportaproblem.apple.com/).

                                          Let us know if you have any difficulties and we’ll be happy to assist in getting a refund.

                                          Naomi from TinyTap
                                        • Game won’t start

                                          On the “path” screen that pops up upon first starting the app, I chose “beginning counting”. It goes to a black screen with an activity logo “let’s count the frogs”. And says “Next: count the frogs” with a progress bar. The progress bar fills up to 100%, then nothing happens. It stays on this screen until I click the x to close out. How do I get the game to actually start?

                                          1 vote
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                                            Hi Lauren,

                                            Thanks for reaching out. This sounds frustrating. Can you share the following details with us:
                                            – What device are you working on?
                                            – What OS is installed?
                                            – What version of TinyTap is installed?
                                            – Have you checked the wifi connection or tried connecting to a different network?

                                            Please send these answers to support@tinytap.it so that we can investiage the issue and help resolved it ASAP.

                                            Regards,
                                            Mara and the TinyTap Team

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