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  1. בבקשה להתייחס בהקדם

    שלום
    הצתרפנו לחודש נסיון חינם מתוכם הפעלנו את האפליקציה מספר בודדים בלבד ואחר כך קיבלנו חיוב של 139 שח ללא כל התראה קודמת אבקש לנתק אותי מהשרות ולהחזיר את כספי בחזרה
    תודה מראש

    1 vote
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    • 3 votes
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        1 comment  ·  Admin →
      • Registro

        No me deja registrarme porque no acepta mi direccion de correo

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        • Get it working

          iPhone 5s, iPad mini
          It does nothing...

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            Hi there,

            Sorry to hear that you’re encountering technical difficulties. Please try restarting the app: double tap the home-button, swipe TinyTap up to close it, and then re-launch it.

            This is a pesky bug that we are currently working to resolve, but closing and re-opening the app should fix the problem in the meantime.

            Let me know if this helps,
            Mara and the TinyTap Team

          • اسئله

            طالب يسال واخر يجيب

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            • 1 vote
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                Thanks so much for taking the time to give feedback. We are constantly tweaking the search algorithms on the TinyTap Market, making sure users find the lessons they’re looking for.

                If you select a country / language that doesn’t yet have a large selection of content, you will start to see games in other languages as well.

                Feel free to write to TinyTap’s account manager Mara (mara@tinytap.it) for personalized suggestions, depending on your language, age, and subject of choice!

              • تعرف على الاشكال

                وضع مجموعه من الاشكال للتعرف عليها

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                  Hi There,

                  thanks for reaching out. You can find existing games, by searching the topic in the search bar at the top of the marketplace or by filtering the category.

                  If you don’t find the game you are looking for, you can also create your own. Check out the TinyTap Handbook to learn about creating your own activities: http://www.tinytap.it/activities/g1f2w/play/

                  Please let us know if you have any questions.

                  Thanks,
                  Karin and the TinyTap Team

                • Dudas

                  Alguien puede explicarme cómo puedo eliminar clases, alumnos de una clase y actividades de algún alumno con TinyTap-classes?

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                    Hi There,

                    Thanks for reaching out. We are thrilled to hear you are using Insights. You can remove a class, sub-account or assignment , by pressing the ‘x’ in the row of that specific class, subaccount or assignment in Insights.

                    Thanks,
                    The TinyTap Team

                  • Chinese menu's and tabs :O why not Dutch or English. Where to set?

                    All the menu' s and tabs are in Chinese! My studentes can't work with the app like this! I'm giving a workshop in 2 weeks for lots of Teacher in the Netherlands about Tiny tap , but Will cancel if this is not fixed!

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                      Hi Christy,

                      Thanks for informing us. This certainly sounds frustrating. We are working on resolving this issue and hope to have it fixed shortly.

                      Thank you for your patience!
                      Karin and the TinyTap Team

                    • Please create a shuffle option

                      A lot of my games teach distinguishing sounds. E.g a child cannot pronounce the sound K but he substitutes with a T. I make questions to develop hos listening skills. It would be a bitter app, if the sounds could be shuffeled, so the game would be different every time he plays it.

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                        Hi,
                        Thank you for reaching out. There is an option to shuffle the different slides in your games. Please open the TinyTap app→ go to “my games” (the play sign on the bottom of the screen)→ press the pencil symbol to edit the game you want to shuffle→ on the right corner, 5 icons are presented, the second on from the left is the shuffle button→ press it → slides will be shuffled.

                      • 1 vote
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                          Hi There,

                          Thank you for reaching out. Our apologies for the confusion. Our team is working to resolve the issue and hope to have this fixed shortly.

                          Thank you for your patience,
                          Karin

                        • 1 vote
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                            1 comment  ·  Admin →

                            Hi There,

                            Thanks for reaching out and downloading TinyTap. You are right to check the mute button, as TinyTap games are sulent when the button is on. We recommend downloading the app once again. If this doesn’t resolve the issue the following information will help our team resolve the issue:

                            -which device are you using?
                            - which iOS is installed on your device?

                            Looking forward to resolving this quickly!

                            Thanks,
                            Karin

                          • Question

                            C'est génial. MAis je n'arrive pas à réaliser la même chose que vous quand l'enfant doit répondre aux devinettes, etc, comment faites vous ? Merci de màider svp

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                              Hi Martine,

                              Thanks for reaching out. It seems that you have a specific comment for the game Les Aliments. If you add a comment on the game’s page the creator will receive a notification.

                              Thanks!
                              Karin

                            • Horrible

                              I am completely dissatisfied.. at first this app tells you it's going to cost 6.99 now you're making me pay $59 I want this canceled as soon as possible and my card removed from your account

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                                Hi There,

                                Thanks for reaching out. You can create and play thousands of games on TinyTap for free without a subscription.

                                There are two subscription options: Monthly for $6.99 and annually for $59.99. You can update your subscription through your Apple ID. Learn more here: You can update and cancel your subscription through your Apple ID. Please find detailed instructions here: https://support.apple.com/en-il/HT202039

                                Thanks,
                                Karin and the TinyTap Team

                              • 1 vote
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                                  Hi there,

                                  Thanks for reaching out and trying TinyTap Pro. You can update and cancel your subscription through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039

                                  Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                                  Thanks,
                                  Karin and the TinyTap Team

                                • 1 vote
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                                  • Please cancel my subscription now!

                                    I am not interested in subscribing to your app. You made me enter my details to see what was offered - I did that on one occasion & had no interest in using the app after seeing what was on offer. No activity since that day & you still see fit to charge me a subscription fee. That is unethical business. Cancel my subscription right now.

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                                      Thanks for reaching out. What user name did you register with?

                                      You can update and cancel your subscription to TinyTap Pro through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039

                                      Please note, you can still create and play thousands of activities on the TinyTap Market for free.

                                      Cheers,
                                      Mara and the TinyTap Team

                                    • Archive an old class?

                                      I need instructions on how to archive an old class.

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                                        Hi Natalie,

                                        Thanks for reaching out. At the moment we do not have a way to archive an old class.

                                        We would love to learn more about how you are using TinyTap Insights in your class. Feedback from our community helps us ensure we are building the tools you need.

                                        We’ll be reaching out to get your thoughts.

                                        Thanks,
                                        Karin and the TinyTap Team

                                      • Use the same game on TinyTap and Ji Tap without recreating them

                                        I have developed games on Ji Tap and would like to use them on TinyTap. Is there a way I can use the games on TinyTap without recreating? And vice versa?

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                                          Hi There,

                                          Thanks for sharing this feedback. This isn’t a feature we currently have, but we will share your insights with our product team.

                                          Thanks,
                                          Karin

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                                            Hi there,

                                            Thanks for writing in. This sounds frustrating. Can you elaborate on the problem:
                                            – What do you mean by “open the choice”?
                                            – What device are you working on?
                                            – What error message appears?

                                            Please send a screen shot to support@tinytap.it

                                            Looking forward to resolving this issue,
                                            Mara and the TinyTap Team

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