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  1. Sort out the counting to 100 activity as it won’t let me go past it it’s totally blocking me

    I’m really frustrated as the boy likes it it’s just fulll of bugs!

    1 vote
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    • With iOS 11.1.2 - updated just today, but the problem has been going on for weeks n

      I have no sound on tiny tap. I checked both mute switches and they’re okay but still no sound. Unloaded and reloaded tiny tap, rechecked mute switches, which are okay - still no sound. I work on iPad Air 2 with iOs
      Help, please

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      • 1 vote
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        • المعادن

          خصائص المعادن

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          • night, night

            solidaridad es una fuerza tremenda.

            Shalom

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            • الابتدائي

              اسئله عن الجمع

              1 vote
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              • Not working

                The app stucks on "lets to get know each other" screen.

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                  Hi there,

                  Thanks for letting us know this important feedback. Can you provide a few extra details?

                  - What device are you working on? - What OS is installed? - What version of TinyTap is downloaded? - Have you checked your internet connection and/or tried closing and re-opening the app?

                  Feel free to respond in the comments here or email support@tinytap.it directly. Looking forward to helping resolve this issue ASAP!

                  Regards,
                  Mara and the TinyTap Team

                • the search button keeps disappearing

                  this is very frustrating

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                    Hi there,

                    This sounds frustrating. The following details will help us identify and fix the problem:
                    – What device are you working on?
                    – What OS is installed?
                    – What version of TinyTap is installed?
                    – Does it disappear after a certain action?

                    Feel free to respond in the comments here, or to contact support@tinytap.it directly.

                    Regards,
                    Mara and the TinyTap Team

                  • بزؤزروو

                    زيززيز

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                    • help

                      I used the share link to post my game in a web tool called Deck.toys. When the kids try playing it the slides don't switch automatically when they have completed a question, but more importantly, only two of the slides show up. After the second one, when they click the arrow to move to the next one, it starts over again. Please help as I really need this as part of my lesson. I tried to find a help page on your website, but can't.

                      Thank you

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                        Hi there,

                        We’re sorry to hear that you’re experiencing technical difficulties.

                        We’ll need a few more details in order to investigate the problem and try to fix it:
                        – What are the names of your game and your TinyTap account?
                        – Did you update your game and save any recent changes to the TinyTap cloud?
                        – What device are you working on?
                        – Does the game play properly and in its entirety when you’re in the TinyTap app (as opposed to Deck.toys)?
                        – We aren’t familiar with Deck.toys – can you explain why you’re sharing the game there rather than assigning it on TinyTap directly?

                        It would probably be more convenient to continue the conversation over email. That way you could also send a recording of the error, which would give our team more clues as to how to fix it. Please send the requested details and recording to support@tinytap.it

                      • Refund please...

                        I just want a refund. I spent $40 and everytime I put my son on to play it. It works for a little while then it take me to the screen where I have to pay for it. I'm already logged in and everything. It's just not working for us. Now I just rather have my money back. I tried talking to someone thru Facebook and I told them I would try and stay but it's just not going well... Thanks!

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                          Hi there,

                          Thanks so much for giving TinyTap a try; we really wanted to help your son. You should not be directed to the payment screen if you are already logged in as a subscribed customer. Are you sure you’re logged in with the account that has upgraded to TinyTap Pro, and not another account?

                          As the subscription and cancellation processes are conducted via iTunes, I suggest requesting a refund from iTunes directly. Try “reporting a problem” (https://reportaproblem.apple.com/) and keep us posted on what is determined.

                          In the meantime, we’d appreciate your help fixing the bug you mentioned about being redirected to the payment page. Do you mind doing a screen recording (https://www.cnet.com/how-to/how-to-use-ios-11-built-in-screen-recording-feature/) to show us what happens so that we can ensure that it doesn’t happen again? In return for this favor, we could give you a complimentary subscription.

                          Thanks for your patience and help,…

                        • تعليم الأطفال

                          تعليم الأطفال وتسليتهم في العاب ذكاء

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                          • ok

                            idont

                            1 vote
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                            • muito bom

                              muito bom

                              1 vote
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                              • Sound

                                I have got no sound with Tiny Tap. Very frustrating, we created a game with the pupils and they can't play. I checked the 2 mute switches.
                                Thank you for helping!

                                10 votes
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                                • kkk909090

                                  kkk909090

                                  1 vote
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                                  • Here's my idea. No more malware

                                    One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

                                    3 votes
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                                      1 comment  ·  Admin →

                                      Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

                                      We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

                                      Can you share with us which of our apps do you have installed?
                                      And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

                                      Thanks.

                                    • Switch Access

                                      Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

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                                      • Spelling error Dutch version

                                        In the Dutch version is a spelling error: the word ‘Vowassenen’ (Meaning: adults) should be: ‘volwassenen’ (+ letter l)

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                                        • 1 vote
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                                            Hi there,

                                            Thanks for taking the time to reach out. Can you elaborate on which sticker pack/s specifically you’re referring to? And what device you’re working on? If you can, please send a screen shot to support@tinytap.it and our team will investigate the issue and get back to you with a solution.

                                            Cheers,
                                            The TinyTap Team

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