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  1. I'm trying to cancel my subscription, I had a free trial and now I've been subscribed for a year. The app was no good for us

    I'm trying to cancel my subscription, I had a free trial and now I've been subscribed for a year. The app was no good for us, my kids are too young and used it once, so I deleted the app. Please refund my money

    79 votes
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    • I never purchased a subscription and you automatically charged me for a year subscription. I would like a full refund.

      I never purchased a subscription and you automatically charged me for a year subscription. I would like a full refund and to cancel it.

      28 votes
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        Hi there,

        I’m so sorry for the misunderstanding with how our app works. TinyTap is a free app! The subscription is for TinyTap Premium, which includes extra features such as access to more content. When you register, you can choose to start a free trial, evaluate whether or not it’s worth it, and then decide if you want to keep the premium version and pay for it or if you want to unsubscribe and enjoy the basic version of the app. You can unsubscribe anytime you want and as I mentioned, keep playing and creating games on the basic version for free.

        We suggest requesting a FULL refund via iTunes, since they handle subscribing and unsubscribing (reportaproblem.apple.com). You can cancel your subscription through your Apple ID at any time – detailed instructions here: https://support.apple.com/en-il/HT202039. Keep me posted on what is determined at brooke@tinytap.it

        Sincerely,
        Brooke and the TinyTap Team

      • 2 votes
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        • 2 votes
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          • 2 votes
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            • Cancel subscription

              I have a subscription that I didn't want and now the app isn't even working. Every time I click on a game it tries to load but takes me back to the main screen. I tried updating the app and restarting my phone. I would like a refund for the remaining months of my subscription.

              2 votes
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              • Cancel my subscription

                I have been trying to cancel my subscription as it’s not what I thought before my trial period finished. I’ve followed the steps above and get no options to unsubscribe and today I’ve been charged!! Please cancel ASAP

                2 votes
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                • Help cancel subscription

                  I need help cancelling my subscription (1 year premium). I've searched everywhere but it seems impossible with the different solutions shown on this page. Please tell me what to do and what to write when i reach the "report a problem" iTunes page
                  I'm from Denmark and my kid had no use of this app - because of this i deleted the app almost immediately after download.

                  1 vote
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                  • Tell people you're going to charge them!!

                    I see this has been posted a number of times so I suggest you maybe review your process. I have been charged today for a subscription that I neither want or need. I have cancelled my subscription and requested a refund through Google play if I don't get it back I'll take it further. I am furious. I see this is not a problem unique to me so perhaps you need to sort that out. I have not used your app and I certainly wouldn't recommend it. It's a con!!

                    1 vote
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                    • 1 vote
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                      • I want to cancel my subscription and I can't please help

                        Help please I want to cancel my subscription and I can't seem to be able to do it.

                        4 votes
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                        • Multiples right options

                          I would like that you could include in tinytap the option of several right answers for a question

                          10 votes
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                            Thanks for reaching out and sharing this suggestion! Our development team is working on this feature as we speak! Stay tuned ;)

                            Out of curiosity, what types of lessons or games are you hoping to create with multiple correct answers? We love learning how the TinyTap community creates and teaches with the platform!

                            Cheers,
                            Mara and the TinyTap Team

                          • Sound

                            I have got no sound with Tiny Tap. Very frustrating, we created a game with the pupils and they can't play. I checked the 2 mute switches.
                            Thank you for helping!

                            22 votes
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                            • love

                              💖

                              3 votes
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                                1 comment  ·  Admin →
                              • App not loading ...

                                Not sure what this "Idea" is all about… The problem I'm experiencing is the first lesson will not load. I am a new user, all signed up, we get to farm animals but the lesson will not load. Please help! We are using an iPad. Version 9.3.5

                                5 votes
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                                  1 comment  ·  Admin →

                                  Hi Sara,

                                  I am sorry to hear that you are experiencing issues. This sounds frustrating. The following information would help our team better understand the problem and try to fix it:

                                  -Which device are you using and what operating system is installed?
                                  -Which version of TinyTap are you using?
                                  -What error message do you see?
                                  -Please send a screenshot or screen recording.

                                  We look forward to resolving this quickly.

                                  Please be in touch with me directly at brooke@tinytap.it

                                  Sincerely,
                                  Brooke and the TinyTap Team

                                • Don’t steal, make money the professional way

                                  Woke up this morning to $85 subscription bill.. I deleted your app since it was impossible to work with.. you are FRAUD! Give my money back or I’ll do all I can to get it back!

                                  7 votes
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                                    Hi There

                                    I’m sorry to hear about your experience.
                                    As with any in-app subscription, the purchase is conducted through iTunes, and therefore customers must update or cancel their payment details through their Apple ID, see how: https://support.apple.com/en-il/HT202039.
                                    You can always request a refund from Apple (https://reportaproblem.apple.com/).

                                    please contact our team directly (support@tinytap.it) and we will gladly help you to find a solution.

                                    We look forward to resolving this quickly.
                                    Naomi from TinyTap

                                  • Cantonese

                                    Please consider adding the cantonese language. Your app is absolutely amazing and would cater for all those seeking cantonese childrens games as there arent many out there.

                                    1 vote
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                                    • Make it possible to assign courses to a class.

                                      I would like to have more control over the games that my students play. It is way too easy for them to get distracted by a cool looking game I haven't assigned.

                                      3 votes
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                                        1 comment  ·  Admin →

                                        Hi there,

                                        Thanks for reaching out to us! Unfortunately this feature is not available yet, but it is a fantastic idea. I have forwarded your suggestion to my team so hopefully we will be able to implement it in the near future. If you have any further suggestions please feel free to be in touch with me directly at brooke@tinytap.it

                                        Sincerely,
                                        Brooke and the TinyTap Team

                                      • you have charged me $95 for this app despite several emails from me requesting assistance to unsubscribe. I see I am not alone.

                                        I will be contacting iTUnes to make an official complaint as I see there are plenty of other clients with similar complaints. It should not be this difficult to unsubscribe. Absolute rip off. I find it almost laughable that your account manager, Ania Berman, contacted me within seconds of my subscribing for the free trial but after several emails to Ania advising of my difficulty unsubscribing more than 10 days ago -I am still waiting for a reply. I will ensure I leave regular reviews cautioning other parents before they consider signing up. The content was no way near worth…

                                        7 votes
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                                          Hi Lisa,
                                          Our apologies for the delayed response.
                                          Our records show that you were refunded the full subscription amount from Apple.
                                          I would like to compensate you for your trouble and will contact you by email.

                                          Sincerely,
                                          Naomi from TinyTap

                                        • 5 votes
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                                            1 comment  ·  Admin →

                                            Hi There,

                                            I’m sorry to hear that you are experiencing technical issues. This sounds frustrating.
                                            Could you please tell us which device you’re using? This will help us better understand the issue the issue you’re experiencing.
                                            You can send your reply to support@tinytap.it.
                                            Thank you and sorry for the inconvenience.

                                            Naomi from TinyTap

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