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I suggest you ...

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  1. 8 votes
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      Hi there,

      Thanks for alerting us to this problem – it sounds frustrating. Have you tried updating your game again?

      If so and that still didn’t work, please write in with the following details:
      – What device are you using?
      – What OS is installed?
      – Is the latest version of TinyTap installed?
      – What is the name of your game?

      A screen shot or even a brief video can be helpful in replicating (and then solving!) the problem. Please send to support@tinytap.it

      Looking forward to resolving this ASAP,
      The TinyTap Team

      Edited to add: Thanks for getting back to us with these details. Please restart your device. Often times this works. If, however, it does not, you can try uninstalling and reinstalling the TinyTap app (note: in doing so, you will lose any unsaved work).

    • 1 vote
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        1 comment  ·  Admin →
      • 1 vote
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          Thanks for reaching out. This sounds frustrating.

          Please uninstall all TinyTap apps (this includes TinyTap itself as well as any other apps published by TinyTap) and download the latest versions.

          Apologies for any inconvenience,
          The TinyTap Team

        • 1 vote
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          • 1 vote
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              Thanks for reaching out. This sounds frustrating.

              Please uninstall all TinyTap apps (this includes TinyTap itself as well as any other apps published by TinyTap) and download the latest versions.

              Apologies for any inconvenience,
              The TinyTap Team

            • Stop This Popping Up!!

              I'm sick of your pop ups!

              1 vote
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                Thanks for reaching out. This sounds frustrating. Is TinyTap installed on your phone? Or perhaps you have an app published by TinyTap installed? If so, please uninstall it and download the latest version.

                Or maybe a different profile associated with your device has TinyTap (or a different TinyTap app) installed?

                If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups. You can reply here or send it directly to support@tinytap.it

                Looking forward to resolving this ASAP,
                The TinyTap Team

              • Having trouble! Fix it please

                My phone keeps showing your page when ever I try and access my phone. I don't recall downloading your app or ever searching your site (all thought it's interesting ) but now it keeps popping up all the time. How can I stop this? I've seen other people have the same issue but no one's problem has been resolved. Please fix this thank you.

                1 vote
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                  Thanks for reaching out. This sounds frustrating. While you may not have the TinyTap app itself installed on your phone, perhaps you have an app published by TinyTap installed? If so, please uninstall it and download the latest version.

                  Or maybe a different profile associated with your device has TinyTap (or a different TinyTap app) installed?

                  If this doesn’t seem to be the case, please send us the exact URL that appears in the pop-ups. You can reply here or send it directly to support@tinytap.it

                  Looking forward to resolving this ASAP,
                  The TinyTap Team

                • This has invaded my phone

                  I do not recall clicking on or downloading tis program and it is acting as an invasive virus on my phone. Please tell me how to fix this. I cannot answer calls or read texts anymore.

                  1 vote
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                    Hi there,

                    Apologies for the inconvenience. Can you tell us what type of phone and operating system you have? Is it pulling up a browser? If so, can you reply with the URL that comes up?

                    Feel free to reply here or to write directly to support@tinytap.it

                    We’ll fix this ASAP.

                  • 1 vote
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                    • 3 votes
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                        Hi Judy,

                        We love the way you think! And, in fact, we’re working on this very feature! Stay tuned!

                        In the meantime, do you mind sharing they type of lesson/s in which this will come in handy for you? We’re always keen to get insights from our users!

                        Cheers,
                        The TinyTap Team

                      • Não funciona bem no sistema Android....:(

                        Não funciona bem no sistema Android....:(

                        12 votes
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                          Thank you for reaching out. Sorry to hear that you’re encountering technical difficulties.

                          Can you elaborate?
                          – What specifically is not working well?
                          – What device are you working on?
                          – Are you using the more recent version of TinyTap?

                          Feel free to respond here or to email support@tinytap.it

                        • explain how to get to the premium content - my assigned pro account is not accessing the premium games

                          Whenever I try to get a game that leads to a "Pro Account" screen, such as ones by "apart from skool", it stops there and I cannot load the game - even though I have a pro account and it is assigned to my account. I am in the iPad app under my account when I try.

                          1 vote
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                            Hi there,

                            This sounds frustrating. Can you give us a few details to help us understand the root of the problem and fix it?

                            - How are you logging in? With an email address? Facebook login? Google+ login? - What device are you using? Which iPad?

                            Feel free to respond here or to write directly to support@tinytap.it

                            Looking forward to resolving this ASAP,
                            The TinyTap Team

                          • How i add New fonts

                            How i add New fonts, like escolar or memima in my own games? Thanks

                            1 vote
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                              Hi there,

                              Thanks for reaching out. We are always looking for new fonts and features to add.

                              Do you use the iOS or Android version of the app?

                              Also, do you mind explaining why these two fonts in particular are helpful for children learning to read?

                              Thanks,
                              The TinyTap Team

                            • Education wifi

                              We are not liking the new version and neither is our internet. We are a school and can longer use your app due to proxy pop ups. We don't have a problem with any other app apart from yours. We can longer use it because of this.
                              The new log on system is also a problem. I preferred the old system where you could just download. It would take ages to log each iPad into an account. This is not set up for education sites any more.

                              1 vote
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                                Hi there,

                                Thanks for reaching out. It’s always important for us to hear feedback from teachers who are using TinyTap in their classrooms.

                                Can you elaborate on what you mean by proxy pop ups? Perhaps even send a screen shot to support@tinytap.it?

                                Is it possible that your students are repeatedly being prompted to log in becuase the activity they are trying to access is part of TinyTap Pro (www.tinytap.it/subscription), and therefore available exclusively to TinyTap Pro subscribers?

                                We are working on an easier way to log in an entire class full of students – bear with us! Note that once your students are each logged into their own account (https://www.youtube.com/watch?v=IThR4mCm0Rk&list=PL4kNQUtOflk94z3elHCCtTOhyTGsVUdPv), you, as their teacher, will then have the option to view their scoring data to see how they performed on each assignment and how they improve over time.

                                Cheers,
                                The TinyTap Team

                              • 9 votes
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                                • Too much ads, very annoying

                                  Do not put to much apss

                                  2 votes
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                                  • Not working properly when accessed through browsers

                                    The web version does not appear to be working correctly. I know I am clicking the correct answer but it registers wrong.
                                    I've noticed this happens in many different browsers.

                                    9 votes
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                                      Hi there,

                                      Thanks for reaching out.

                                      We are trying to keep the web and the tablets identical. If you encounter a difference please send us the name of the game and short description of the differences to Support@tinytap.it.

                                      Sincerely,
                                      The TinyTap Team

                                    • Game is broken

                                      I am using galaxy s6. Whenever I try to make a game - although I do everything right like in demos - it says "this game is broken" I tried it over and over but ı it keeps saying the game is broken.

                                      1 vote
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                                        Hi there,

                                        Thanks for alerting us to this error – it sounds frustrating. What is the name of the game/s you created?

                                        Please try saving your game/s again. There may have been a temporary glitch in the server at the time you originally tried to save your game/s. If so, re-saving your game/s should fix this problem and let you access your game/s from all devices.

                                        Feel free to respond here or to write directly to support@tinytap.it

                                      • eddie

                                        Still unable to send package for updating a Tinytap that we've already made. Error Code "Eddie" is the answer.

                                        2 votes
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                                          Hi,

                                          Thanks for reaching out.

                                          Please go to the App Store and download the latest version of TinyTap, then restart your device and try to upload the game again.

                                          If that doesn’t help, please send us more details (iOs, device etc…) to Tinytap@tinytap.it

                                          Sincerely,
                                          The TinyTap Team

                                        • Allow for sound import via iTunes file sharing

                                          This would allow for far greater precision and speed when creating, as well as more scope for creativity. The suggestion to 'hold to microphone to the speaker' will result in loss of audio fidelity and take considerably longer.

                                          1 vote
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                                            Hi Jack,

                                            Thanks for reaching out. We’d love to hear about the projects you’re working on with TinyTap – they sound like quite the professional operation! Perhaps you’d quality to be one of our beta testers for importing audio clips via Dropbox.

                                            Please write to mara@tinytap.it to start that conversation.

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