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  1. Sound

    I have got no sound with Tiny Tap. Very frustrating, we created a game with the pupils and they can't play. I checked the 2 mute switches.
    Thank you for helping!

    11 votes
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    • 3 votes
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        1 comment  ·  Admin →

        Hi there,

        Thanks for reaching out – this sounds frustrating. The following details will help us fix the problem ASAP:
        – What’s the name of the game you’re trying to save and download?
        – What device are you working on?
        – What OS is installed?
        – What version of TinyTap is installed?
        – Have you checked your wifi connection and/or tried to switch networks?

        Respond in the comments or send to support@tinytap.it directly.

        Cheers,
        Mara and the TinyTap Team

      • Switch Access

        Before the most recent update (2 weeks ago), I was able to use a single switch to advance to the next screen for the “ask a question” pages. Now it’s not working...which is super frustrating. Please fix this.

        7 votes
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        • Here's my idea. No more malware

          One of your apps installed some type of malware that causes your website to pop up in a new tab on my phone browser over and over and over. It is extremely annoying and I would like instruction on how to remove it. Please do not ask me dumb questions about what url it is or what app is to blame. I know that this was deliberate and you or someone else in your company knows about it.

          5 votes
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            1 comment  ·  Admin →

            Hi, we know the world can be a scary place, but there’s no need to start off with this tone.

            We have heard about this issue, but are unable to recreate, so your cooperation is valuable. Our main app is TinyTap but we also have a few Stand Alone apps on Android.

            Can you share with us which of our apps do you have installed?
            And what exactly is happening, if you can take a quick video with your phone and share it at support@tinytap.it, we’ll be able to help you faster.

            Thanks.

          • 2 votes
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            • edit tinytaps after publishing

              Can i edit a tinytap after publishing? my students have a lot of mistake and i need to correct them, but i can`t take their ipads to my house and i need to publish their tinytap to correct their work

              1 vote
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              • Refund please

                I have been trying to contact someone to assist in a refund. Please contact me back as soon as possible.

                1 vote
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                • Im un subscribed from your app but you tried to cut 99.99 USD from my CREDIT CARD. Transaction for Covered Card ending

                  Transaction for Covered Card ending **4439 at TINYTAP in Wilmington, Germany on 12/12/17 14:10 for USD 99.99 has been REJECTED due to insufficient balance.

                  WHAT I MUST DO NOW?!!!
                  EMAIL ME PLEASE.

                  1 vote
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                  • annual subscription

                    I would like to discontinue the annual subscription but unable to find any option

                    1 vote
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                    • I was under the impression that the age range was from a year old and up, how ever things like these no longer interest me in this app.

                      I think if your doing age range you should start from 10mths up because some children are quicker than some... If not it WILL turn of new users like myself.

                      1 vote
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                      • 3 votes
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                        • 1 vote
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                          • 1 vote
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                            • לעלות משכורות למפתחי אנדרואיד

                              לעלות משוכורות למפתחי אנדרואיד

                              1 vote
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                              • Sort out the counting to 100 activity as it won’t let me go past it it’s totally blocking me

                                I’m really frustrated as the boy likes it it’s just fulll of bugs!

                                1 vote
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                                  Hi there,

                                  Thanks for reaching out. There are dozens of counting games available on the TinyTap Market. Can you be more specific about which game is blocking you? Are you referring to a lesson that’s part of the Learning Plan?

                                  Feel free to respond here, or to mara@tinytap.it for immediate assistance.

                                  Cheers,
                                  Mara and the TinyTap Team

                                • With iOS 11.1.2 - updated just today, but the problem has been going on for weeks n

                                  I have no sound on tiny tap. I checked both mute switches and they’re okay but still no sound. Unloaded and reloaded tiny tap, rechecked mute switches, which are okay - still no sound. I work on iPad Air 2 with iOs
                                  Help, please

                                  1 vote
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                                    Hi Tamar,

                                    Thanks for reaching out. When you say that you checked both mute switches, do you mean that you swiped up the control center from the bottom of your screen AND made sure that the physical switch on the side of the device is set to ringer instead of silent (not just turning up the physical volume control)?

                                    For follow-up help, please email support@tinytap.it

                                    Looking forward to getting everything working for you,
                                    Mara and the TinyTap Team

                                  • 1 vote
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                                    • المعادن

                                      خصائص المعادن

                                      1 vote
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                                      • night, night

                                        solidaridad es una fuerza tremenda.

                                        Shalom

                                        1 vote
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                                        • الابتدائي

                                          اسئله عن الجمع

                                          1 vote
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